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The Wireless Emergency Alert Test is Wednesday!!! IT WILL BE SENT TO ALL ACTIVE WIRELESS PHONES!

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Community Manager

Capture.PNG

 

National emergency alert test to be held on 10/3/18 from approximately 2:18 p.m. - 2:48 p.m. EDT.

 

Reminder: Wedesday, Wednesday, 10/3/18, the Federal Emergency Management Agency (FEMA) will conduct a nationwide test of the Wireless Emergency Alert (WEA) system.  The test will assess the operational readiness for distribution of a national message and determine whether improvements are needed.  This will be the first nationwide WEA test.  The WEA test will start at 2:18 PM EDT and all active wireless phones should receive the message within 30 minutes from the start time.  The message will be: “Presidential Alert.  This is a test of the Wireless Emergency Alert system.  No action is required.”  All Sprint wireless phones that are activated, switched on and within range of a cell tower will receive this alert.

 

This is only a test.  The alert will be accompanied by a loud tone.  After receiving the alert, you can delete it by clicking Dismiss.  This will be similar to an Amber alert, bur for national emergencies.  There will be no fee or charge associated with the message.

 

FAQ:

 

What is this alert and why did I get it?

  • For the first time, the U.S. government is testing the ability to send Wireless Emergency Alert (WEA) messages nationwide. You can dismiss the alert on your phone after receiving it. No further action is required.

Will I be charged for this?

  • No, you will not be charged for this test alert, nor will you be charged for any WEA message you receive.

Is this test gathering my personal data or location?

  • No. WEA messages are broadcasted from a cell tower, and your device cannot send any information about the WEA message back to your carrier or the government. WEA cannot be used to track your location. This test is strictly a test designed to let you know what to expect from a nationwide Presidential WEA message.

Who is doing this test?

  • The U.S. government’s Federal Emergency Management Agency, or FEMA, is sending the test message.

Why does it say “Presidential Alert”?

  • There are three types of Wireless Emergency Alerts. You may be familiar with two of them: AMBER Alerts, which send you information to help find missing children, and Imminent Threat Alerts which inform you of emergencies in your area, like letting you know to seek shelter during bad weather or evacuate during wildfires. The Presidential Alert, which is what will be tested on 10/3, is a nation-wide alert that will only be used in a national extreme situation.

Have tests happened before?

  • You may have received WEA messages or even tests from your state or local government. 10/3/18 will be the first time the U.S. government has sent a WEA message nationwide.

How long is this test happening?

  • Only on 10/3/18. The broadcast message will start at 2:18 p.m. EDT and will stop at 2:48 p.m. EDT. During this time, wireless devices that are switched on and within range of a cell tower broadcasting the message will receive the message once.

Why did I get it but my neighbor/friend/family member didn’t?

  • Most wireless devices will receive and display the WEA messages, but some may not. There could be a number of reasons why someone else's device didn’t display the message, but the most important thing is that you knew there was a WEA message and what it said.

Why might my phone not have displayed the message?

  • Like any wireless service, there’s a complex system of wireless network and phone equipment that all have to work together. Sometimes they get out of sync if, for example, you haven’t updated the software on your phone, your phone wasn’t connected to a cell-tower broadcasting the message or you were inside a building where you didn’t receive a strong signal.

 

This is annoying. I don’t want to get these.

  • WEAs are one of the most effective ways to be alerted to an emergency in your immediate area but if you want to opt-out of receiving some WEAs, you can do so in your device settings. Note that the message being sent on 10/3 is a Presidential Alert and you cannot opt out of this type of alert.
  • Example Device Settings to Opt-Out of AMBER or Imminent Threat Alerts ONLY:
    • iPhone: Go to Settings -> Notifications -> Government Alerts. Choose ON or OFF for AMBER Alerts and Emergency Alerts. (Presidential Alerts cannot be turned off.)Capture.PNG 

       

    • Android (Nexus, Pixel, etc.): Go to Settings -> Sound -> Emergency Broadcasts ->Disable AMBER Alerts and Emergency Alerts. (Presidential Alerts cannot be turned off.)

Android

 

 

All devices: Please refer to your user guide or your device manufacturer’s customer care centers if you need assistance disabling Wireless Emergency Alerts on your phone.

 

I’ve already opted out of WEAs, why did I get this?

  • Wireless users can opt out of AMBER and Imminent Threat Alerts, but not Presidential Alerts.

Why can’t I opt out of Presidential Alerts?

  • WEAs are one of the most effective ways to be alerted about an emergency. The U.S. government requires that Presidential Alerts be available as a way to communicate with all Americans in case of a nationwide emergency.

How many people will receive this message?

  • With more than 300 million wireless devices across the United States and its territories, most people likely will receive the WEA test message. Some people in Canada, Mexico and other countries may receive the test message if within range of a cell site broadcasting from the U.S. and its territories.

For additional information, visit the FEMA site

22 Comments
Journeyman

I have had problems with my LG V30 ever since presidential alert. I can't get the presidential alert to dismiss. It keeps alerting over and over. Finally turned sound off but it continues to flash. I have tried to reset,,,disable alerts.. It will not go away. It also keeps interupting my messages. Also my time and date keeps jumping 4 hours ahead on its own.

Sprint Social Care S.M.A.R.T. Agent

I'm going to submit a tech ticket for this. I'm going to send you a private message to get some info from your account.

 

 

Journeyman

I continue to get notified of this alert. Ever single day. Sprint said reboot. *eye roll* that didn't help. I can't deal with this annoying alert every day. Please help, 

Journeyman

I have a Samsung S7 and I continue to get the Presidential alert message every single day!  Please help!  Clearly I can't turn off these notifications.  But I also can't live with receiving this daily.  Is this a Sprint issue?  I don't know a single other person with this problem.  I've rebooted my phone on the advice of a chat agent (though I rolled my eyes at that "solution").   If someone says factory reset I might scream!   What do I need to do to resolve this????

Wizard

Good morning. I'm not sure what's going on. A CTMS ticket may need to be created to fix the issue. What steps have you taken to try and resolve this?

Journeyman

I rebooted my phone per the advice of whoever handles the FB chat.  That didn't work.  I don't know what to do because I can't opt out of these messages. 

 

https://www.ksdk.com/article/news/local/heres-what-to-do-if-you-keep-receiving-presidential-emergenc...

 

I found the article linked just above and I emailed the address provided.  It does seem like others (per the convo on the news stations fb page) that have this issue are Sprint customers or a variation of sprint (like virgin mobile).   

 

 I would really like this to stop. 

Community Manager

@Jen_E  What kind of phone do you have?

Journeyman

@Em_Will_I_Am I have a Samsung Galaxy S7

Sprint Social Care S.M.A.R.T. Agent

I need you to update the data profile. If it's still happening after that, you'll need to reset the network settings. If it's still happening, you'll need to factory reset the phone. 

 

 

Journeyman

I went into system updates and I selected Update PRL and Update Profile. 

 

Anything beyond that you will need to provide instructions to do. 


And I'm sorry but factory reset will be the last step.  I feel like that's always the go to answer and it's very frustrating.  I don't factory reset my computer with every problem I have.  Why is that the answer for phones? 

 

This week I've been receiving the message between 3:00 - 3:30 PM CST time. So this could be a slow testing process because I won't know for an entire day if it's resolved. 

Sprint Social Care S.M.A.R.T. Agent

Thanks for letting me know that you're only getting it once a day. And I completely understand that it'll be a slow troubleshooting process due to the daily wait. I've spoken with advanced tech support and this is the list of instructions given. To reset the network settings: 

1. From the home screen, tap Phone.

2. Dial ##72786#.

3. Tap YES. The device will restart and initiate Hands Free Activation.

4. After the device restarts it will automatically perform Hands Free Activation. Once the activation is complete, tap OK.

5. The device will then update the PRL. Once the update is complete, tap OK.

6. The device will check for firmware updates. If an update is available, follow the prompts to download and install the update. Otherwise, tap OK.

7. The device will restart. The network settings have been reset, and the device is now re-activated.

 

 

Journeyman

Thanks.  I will try that this afternoon.  Unfortunately I don't have sufficient service where I work to attempt something like this right now.  

 

I'll be in touch. 

Sprint Social Care S.M.A.R.T. Agent

That's fine. I look forward to hearing back from you when you're able. 

 

 

Community Manager

OK, on the phone go to the Messages app.  The Presidential alert should be among your other text.  Tap and hold and then press delete.  Then go to Settings - Apps - Messages - Storage - Clear Data - Delete.  After that go back to Messages.

Journeyman

@Em_Will_I_Am  I did this.  what will this do?  Currently I get this alter between 3-3:30 CST time.  So troubleshooting this is going to be time consuming. 

Community Manager

The Presidential Alert has a non-expiry end date, meaning if it is not acknowledged, it will keep popping up.  So, by deleting the message, that is a form of acknowledgment.  Clearing the data in the app removed it from the cache.

Journeyman

@Em_Will_I_Am I have been deleting them.  I have also viewed every one of them.  So I'm not sure how else to acknowledge it.  I hope this works.  Thanks!

Community Manager

Keep me posted.

GrandMaster

this is randomly happening to other customers on other carriers as well..not just Sprint or one of their variants..just wanted to point this out. im looking at reports over on Verizons site as well with this.

 

 

Journeyman

@Em_Will_I_Am wrote:

Capture.PNG

 

National emergency alert test to be held on 10/3/18 from approximately 2:18 p.m. - 2:48 p.m. EDT.

 

Reminder: Wedesday, Wednesday, 10/3/18, the Federal Emergency Management Agency (FEMA) will conduct a nationwide test of the Wireless Emergency Alert (WEA) system.  The test will assess the operational readiness for distribution of a national message and determine whether improvements are needed.  This will be the first nationwide WEA test.  The WEA test will start at 2:18 PM EDT and all active wireless phones should receive the message within 30 minutes from the start time.  The message will be: “Presidential Alert.  This is a test of the Wireless Emergency Alert system.  No action is required.”  All Sprint wireless phones that are activated, switched on and within range of a cell tower will receive this alert.

 

This is only a test.  The alert will be accompanied by a loud tone.  After receiving the alert, you can delete it by clicking Dismiss.  This will be similar to an Amber alert, bur for national emergencies.  There will be no fee or charge associated with the message.

 

FAQ:

 

What is this alert and why did I get it?

  • For the first time, the U.S. government is testing the ability to send Wireless Emergency Alert (WEA) messages nationwide. You can dismiss the alert on your phone after receiving it. No further action is required.

Will I be charged for this?

  • No, you will not be charged for this test alert, nor will you be charged for any WEA message you receive.

Is this test gathering my personal data or location?

  • No. WEA messages are broadcasted from a cell tower, and your device cannot send any information about the WEA message back to your carrier or the government. WEA cannot be used to track your location. This test is strictly a test designed to let you know what to expect from a nationwide Presidential WEA message.

Who is doing this test?

  • The U.S. government’s Federal Emergency Management Agency, or FEMA, is sending the test message.

Why does it say “Presidential Alert”?

  • There are three types of Wireless Emergency Alerts. You may be familiar with two of them: AMBER Alerts, which send you information to help find missing children, and Imminent Threat Alerts which inform you of emergencies in your area, like letting you know to seek shelter during bad weather or evacuate during wildfires. The Presidential Alert, which is what will be tested on 10/3, is a nation-wide alert that will only be used in a national extreme situation.

Have tests happened before?

  • You may have received WEA messages or even tests from your state or local government. 10/3/18 will be the first time the U.S. government has sent a WEA message nationwide.

How long is this test happening?

  • Only on 10/3/18. The broadcast message will start at 2:18 p.m. EDT and will stop at 2:48 p.m. EDT. During this time, wireless devices that are switched on and within range of a cell tower broadcasting the message will receive the message once.

Why did I get it but my neighbor/friend/family member didn’t?

  • Most wireless devices will receive and display the WEA messages, but some may not. There could be a number of reasons why someone else's device didn’t display the message, but the most important thing is that you knew there was a WEA message and what it said.

Why might my phone not have displayed the message?

  • Like any wireless service, there’s a complex system of wireless network and phone equipment that all have to work together. Sometimes they get out of sync if, for example, you haven’t updated the software on your phone, your phone wasn’t connected to a cell-tower broadcasting the message or you were inside a building where you didn’t receive a strong signal.

 

This is annoying. I don’t want to get these.

  • WEAs are one of the most effective ways to be alerted to an emergency in your immediate area but if you want to opt-out of receiving some WEAs, you can do so in your device settings. Note that the message being sent on 10/3 is a Presidential Alert and you cannot opt out of this type of alert.
  • Example Device Settings to Opt-Out of AMBER or Imminent Threat Alerts ONLY:
    • iPhone: Go to Settings -> Notifications -> Government Alerts. Choose ON or OFF for AMBER Alerts and Emergency Alerts. (Presidential Alerts cannot be turned off.)Capture.PNG 

       

    • Android (Nexus, Pixel, etc.): Go to Settings -> Sound -> Emergency Broadcasts ->Disable AMBER Alerts and Emergency Alerts. (Presidential Alerts cannot be turned off.)

Android

 

 

All devices: Please refer to your user guide or your device manufacturer’s customer care centers if you need assistance disabling Wireless Emergency Alerts on your phone.

 

I’ve already opted out of WEAs, why did I get this?

  • Wireless users can opt out of AMBER and Imminent Threat Alerts, but not Presidential Alerts.

Why can’t I opt out of Presidential Alerts?

  • WEAs are one of the most effective ways to be alerted about an emergency. The U.S. government requires that Presidential Alerts be available as a way to communicate with all Americans in case of a nationwide emergency.

How many people will receive this message?

  • With more than 300 million wireless devices across the United States and its territories, most people likely will receive the WEA test message. Some people in Canada, Mexico and other countries may receive the test message if within range of a cell site broadcasting from the U.S. and its territories.

For additional information, visit the FEMA site


thank you for letting me understand which you're most effective getting it once a day. and i completely remember that it is going to be a slow troubleshooting system due to the daily wait. i have spoken with advanced tech guide and this is the listing of instructions given. To reset the community settings:

1. From the home screen, tap phone.

2. Dial ##72786#.

3. tap sure. The device will restart and initiate arms loose Activation.

4. After the tool restarts it will routinely perform arms free Activation. once the activation is whole, faucet adequate

thank you for letting me understand which you're most effective getting it once a day. and i completely remember that it is going to be a slow troubleshooting system due to the daily wait. i have spoken with advanced tech guide and this is the listing of instructions given. To reset the community settings:

1. From the home screen, tap phone.

2. Dial ##72786#.

3. tap sure. The device will restart and initiate arms loose Activation.

4. After the tool restarts it will routinely perform arms free Activation. once the activation is whole, faucet adequate

GrandMaster

i got a giggle out of the "arms free" and "arms loose"...

 

 

hands free activation lol.

Community Manager

When Google Translate goes wrong.