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What if You Car Could Tell You it Was Sick or More?

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Community Manager

SprintDrive.PNG

 

Attention, Drivers! Enhance Your In-Vehicle Experience with a Sprint Drive Device, FREE for a Limited Time

Just in time to make holiday travel a little less stressful and much more fun, Sprint today put the pedal to the metal with Sprint Drive. Sprint Drive is a small wireless device that plugs in near a car’s steering column, giving drivers peace of mind by keeping them connected to their cars and providing real-time information from a smartphone or browser.  

 

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Sprint Drive features:

  • Real-time vehicle location and monitoring
  • Trip history and aggressive driver alerts, such as hard acceleration and braking
  • 4G LTE Wi-Fi for in-vehicle productivity and entertainment
  • 24x7 roadside assistance1
  • Vehicle health notification alerts
  • Mechanic hotline advice from ASE certified mechanics2

Starting Nov. 21 (in time for Black Friday), customers can get the Sprint Drive device free for a limited time with a 24-month installment plan and qualifying data plan.3 Sprint Drive – powered by Sprint 4G LTE – benefits drivers of all ages, including parents, small business owners and those concerned about their vehicle’s performance.

 

Sprint Drive will also benefit business owners, giving them the flexibility to monitor a fleet of up to 25 vehicles from the office or mobile device. And, with the 4G LTE Wi-Fi hotspot passengers can work on emails or stay entertained by connecting up to eight devices to the Sprint 4G LTE network.

 

Customers have two great service plans to choose from:

  • Sprint Drive Unlimited: $25 per month, per line with Unlimited Mobile Hotspot
  • Sprint Drive 2GB: $10 per month, per line with 2GB of Mobile Hotspot4

Sprint Drive runs on the Sprint 4G LTE Network, which has recently undergone major enhancements. Sprint now offers 30 percent more LTE coverage5 and reliability customers can count on. Through its massive Next-Gen Network investment and roaming agreements, Sprint is helping customers connect in more places from coast to coast, with its largest-ever total LTE footprint. In addition, Sprint network upgrades helped the company achieve its best-ever showing with the fastest average download speeds in 123 cities – according to the latest quarterly data from Speedtest Intelligence® provided by Ookla®.6 Sprint also has the most improved network, outpacing competitors with national average download speeds year-over-year up 31.5 percent according to Speedtest Intelligence data7 and up 87 percent in PCMag’s 2018 Fastest Mobile Networks report.8

 

Sprint Drive is powered by HARMAN Ignite, an end-to-end automotive cloud platform that enables connectivity, actionable analytics, and application management through a secure, flexible and scalable platform. HARMAN Ignite helps automakers, dealers and service providers like Sprint introduce and manage applications in the cloud to help fulfill the safety, convenience, information and entertainment needs of customers around the world.

 

Sprint Drive is available in Sprint retail stores, by calling 800-SPRINT1 and visiting www.sprint.com/sprintdrive.

 

1 Max four calls per year. Capable device, qualifying service in good standing, and Sprint Drive app required. Third-party terms of service apply.
2 Hotline is not a substitute for actual diagnostics and repair.
3 $0/month after $5/month service credit within two bills. For well-qualified customers with 24-month installments. Requires qualifying data plan. Early termination results in remaining balance due of full price. Excludes taxes.
4 With AutoPay. 2GB Plan: MHS reduced to 2G speeds after data allowance. Unlimited Plan: SD video streams up to 480p, music up to 500kbps, gaming up to 2Mbps. Data deprioritization during congestion. Other monthly charges apply.
5 4G LTE data coverage with roaming.
6 Analysis by Ookla® of Speedtest Intelligence® data average download speeds from July 1, 2018, to Sept. 30, 2018, for all mobile results.
7 Analysis by Ookla® of Speedtest Intelligence® data comparing average download speeds from September 2017 to September 2018 for all mobile results. 
8 Reprinted from pcmag.com with permission. 2018 Ziff Davis, LLC. All Rights Reserved.

 

Sprint Drive FAQs

 

Device

  • What is Sprint Drive?
    • Sprint Drive instantly makes any vehicle connected, safer and smarter.
      • Gartner predicts that by 2020, one-fifth of vehicles will have joined the Internet of Things (IoT), i.e., possess connectivity capabilities. Therefore, a huge opportunity exists to provide aftermarket devices to connect the other 80% of vehicles that will not have connectivity capabilities.
      • Sprint Drive is an aftermarket telematics device that solves this connectivity challenge. The solution comprises a Sprint Drive device that plugs into the OBD-II port of a vehicle and has a corresponding mobile application. It instantly enables media connectivity, vehicle tracking, vehicle diagnostics and real-time analytics. Service is offered over Wi-Fi and LTE back-haul, enabling better and faster connectivity to consumers. The device is compatible with most vehicles manufactured in 1996 or later.
    • What is the price for the Sprint Drive solution?

      • The device/unit that provides connectivity to the vehicle can be purchased for a $120 as a 1-time charge; or can be charged in installments of $5.00 per month for 24 months.
      • The monthly-service charge is dependent on level of the service plan:
        • $10.00/mo/line with autopay ($15.00 without autopay) for 2GB Hotspot
        • $25.00/mo/line with autopay ($30.00 without autopay) for unlimited Hotspot
      • Where do I buy Sprint Drive?
        • Sprint Drive can be purchased at a Sprint store, authorized outlet or online.
      • What are the requirements for the mobile application?
        • Supported devices
          • iPhone with iOS 10.0 or later- iPhone 6 or more recent hardware;
          • Smartphones with Android version 6.0 or later
            • The application is “not” compatible with tablets, laptops or PC’s. However, a browser based version of the product can be used on these devices.  The browser version has all the functionality except the ability to call care, roadside assistance or the mechanic hotline.
            • Sprint Drive app can be downloaded from the Apple App Store® or Google Play™ on your smartphone.
          • Does the mobile application support Spanish?
            • No, the mobile app does not currently support Spanish.  This is a future enhancement.  If the smartphone is set for Spanish, the mobile app will still show in English.
          • Can I transfer my Sprint Drive if I get a new vehicle?
            • Yes, it can be transferred to the new vehicle. Since the Sprint Drive device plugs into the OBD II port, this means it can be easily swapped between your vehicles. It is a straightforward process. Simply unplug the device from one vehicle and plug it into another. There is no need to re-activate the device. Simply adjust the vehicle settings in the app or on the web portal.
          • Can I switch my device to another account?
            • Using the mobile app, you can delete your vehicle under one account and add it to another account. Also, you can change the account credentials associated with one vehicle using the mobile app.
          • How do I deactivate my device?

 

  • To cancel the subscription either visit a Sprint Store or call Sprint Care. If Sprint Drive is on Installment Billing (and it’s after the 14-day Sprint Satisfaction Guarantee period) the remaining balance is due immediately.
  • How often does the device ping the network for location?
    • Your vehicle information such as vehicle location and status will update every 15-20 seconds.  If your vehicle is idling stationary for more than 60 minutes the WiFi connection will be terminated.  To reconnect, the driver will need to turn the engine off and then restart and the connection will be re-established.
  • How many devices can be included in the User Interface (UI)?  
    • Up to 25 devices can be included in the UI, in both app and web.
  • Is it the same UI on both the app and web portal?
    • Not identical, but app and web are very similar in UI.
  • Is there an alert if the device gets unplugged? Will I know if the device is unplugged?
    • You can configure alerts under Settings in the app so that you receive alerts when your device has been unplugged/plugged in or moved to another vehicle.
  • Can this solution provide specialized reporting?
    • Using the Sprint Drive web portal, you can configure the reports you would like to see and the parameters under these reports. You can also receive notifications as per the parameters you set in the mobile app.
  • How does this solution compare to our current tracking solutions?
    • The unique features for Sprint Drive are as follows:
      • Wi-Fi capable and comes with an In-vehicle Wi-Fi hotspot
      • Real time vehicle tracking with alerts and notifications
      • Tow & bump alerts even when the user is away from the vehicle
      • Roadside Assistance anytime and anywhere in the United States (but not US territories like Puerto Rico, and Virgin Islands, Guam, etc.)
      • All software updates done Over-the-Air (OTA). No need to go to a Sprint Store whenever there is an update. Sprint Drive is supported by an industry leading OTA solution deployed in over 2 billion devices
      • Integrated security solution embedded into the hardware and the cloud to protect vehicle and cloud platform against intrusion
      • Attractive pricing
    • Is the device International roaming capable?
      • Currently, you can use your Sprint Drive in the United States only. We are currently looking for partnership opportunities to make the Sprint Drive available for drivers worldwide!
    • Can you take this device to another Carrier?
      • Sprint Drive device works only on the Sprint network.
    • Will Sprint Drive drain my vehicle battery?
      • The Sprint Drive device is specifically designed to minimize battery drain.  When your vehicle is turned off, the Sprint Drive device will be placed into "sleep mode” which is a power saving mode consuming approximately 5 mA of battery power. If the vehicle battery becomes weak, the device will send an alert to the Sprint Drive app and the device will automatically shut down. The device will return to Normal mode only when ignition is turned back on and the vehicle battery charges to a sufficient level.
    • How do I delete a vehicle?
      • Use the mobile application to delete a vehicle.  Steps are:
      • Go to the main page and select the vehicle you would like to delete
      • Scroll down, select the option Delete Vehicles
    • How is my Driving Score calculated?
      • Your driving score is calculated by analyzing any “bad driving” behavior in your recent trips. This means excessive acceleration, hard cornering or harsh braking.
    • Can I use a cable or splitter with the Sprint Drive device?
      • Sprint does not offer a cable or splitter with the Sprint Drive device. However, most aftermarket cables will work with the Sprint Drive device.
    • I have other aftermarket products on my vehicle, will Sprint Drive device still work?
      • If the Sprint Drive device can be successfully plugged into the OBD-II port, it should not interfere with other aftermarket products.
    • Where is the diagnostics port in my vehicle?
      • The On-board Diagnostics-II (OBD-II) port in your vehicle (in the picture shown below) is usually located under the dashboard of the driver’s side.

 

 

 

  • Does Sprint Drive have an Activation Guide?
    • The Sprint Drive Quick Start Guide (QSG) is provided in the box with your device when purchased.  Alternatively, you can access the QSG online at Sprint.com/sprintdrive. 
  • How do I activate the device? Here are the steps to activate Sprint Drive device for your quick reference:
    • Step-by-step instructions for activating the Sprint Drive device come in the Quick Start Guide.
      1. Download the Sprint Drive app from the Apple App Store® or Google Play™ on your smartphone.
      2. Create your Sprint Drive account by providing a valid e-mail address and password.
      3. Register your device by scanning the QR code given on the device or by entering the IMEI number on the device.
      4. Look for a verification message in your email and click the activation link in it.
      5. Plug the device into your vehicle’s OBD-II port (usually located under the dashboard in front of the driver’s seat).
      6. Once the device is plugged in, start the vehicle to begin calibration. This may take up to 5 minutes to complete. If the device does not activate within 5 minutes, please drive the vehicle for 15 minutes to complete the activation.
      7. During the installation process, you will need to have the installation verified using an email with a PIN code sent to the contact information listed under the Sprint account.
      8. As soon as the activation is complete, click the “Done” button to launch the application dashboard.

 

Account

 

  • Can you monitor more than one vehicle using the same Sprint Drive account?
    • Multiple (up to 25) vehicles can be setup in a single Sprint Drive account, as long as each vehicle has its own Sprint Drive device. Also, multiple phones can sign into the same Sprint Drive account. Sharing one user account keeps all the vehicles information at one location and makes it easy and convenient to monitor and control the vehicles and the driving behavior.
  • What do I do if I forgot my password?
    • As long as you remember the email address used to register originally, you can use the “forgot password” feature in the app or web to set a new password for your account.
  • What web browsers are supported for the Sprint Drive online portal?
    • Browsers that are supported include Google Chrome, Apple Safari and Internet Explorer/Edge.
  • Can I still activate my Sprint Drive device if I don’t have a smartphone?
    • Yes, you can activate Sprint Drive without a smartphone.  To active the device, go to the Sprint Drive web portal on any laptop or desktop computer at Sprint.com/sprintdrive and create your Sprint Drive account, track your vehicles, and monitor vehicle health and battery voltage, and more!
  • What happens if there is no cellular coverage while using Sprint Drive?
    • If there is no cellular coverage, Sprint Drive goes into “power saving mode.” Wireless connectivity is not active in this mode, but the device is still operational and can detect any unexpected vehicle movements like bumping or towing. The device will return to “normal mode” only when ignition is turned back on. Data such as your trip history continue to get tracked and will be available to view in the app or web when your device returns to an area with service.
  • How do I change my password?
    • In the main menu of the mobile app, scroll down to your email address and tap it. You can change your password here by clicking on the ‘pencil sign’ next to Password and provide the new credentials.
  • What is the Sprint Drive dashboard? Can I customize it?
    • This is the map view in the app or web that shows the location of your vehicles as well as the status of the most valuable information.  You can customize the icon of your vehicle as well as the name associated to your vehicle.

 

In-Vehicle Wi-Fi

 

  • Where do I find my IMEI number?
    • The IMEI number can be found on the back of the Sprint Drive device and the box that it came in when you purchased it.   It is also on the application under the main menu, then click on the vehicle name & scroll down.
  • How do I turn on or off my Wi-Fi hotspot?
    • Wi-Fi can be enabled/disabled from the Sprint Drive Mobile app.
  • How do I connect to my Wi-Fi network?
    • Wi-Fi can be enabled/disabled from the Sprint Drive Mobile app. A default SSID and password are provided in the Quick Start Guide (QSG) provided with the device.
    • We advise you to change the password and SSID on the Mobile app as soon as the device is activated, and you log in for the first time.
  • How does pricing work for In-Vehicle Wi-Fi? Do I need a Sprint data plan?
    • The data service to use the WiFi is included in each of the price plans (2GB or Unlimited)
  • Can I use In-Vehicle Wi-Fi when the vehicle is off?
    • The vehicle engine must be on to use Wi-FI, or to change any Wi-Fi setting.  The In-Vehicle Wi-Fi connection stays on for up to 10 minutes after you turn the engine off.  You can continue to stream and browse while you're filling up at the gas pump or in the carpool waiting to pick up kids.
  • How many devices can I connect to the In-Vehicle Wi-Fi Hotspot?
    • Connect up to 8 devices to the powerful Wi-Fi hotspot built into your Sprint Drive device and keep your passengers happy.
  • How do I change my Wi-Fi SSID, password or other settings?
    • Default Wi-Fi credentials are below and can be changed in the app:
      • SSID: HSA-15-<Last 5 digits of IMEI>
      • Password: <Last 12 digits of IMEI>

 

Trips

 

  • What happens if there is no cellular coverage while using Sprint Drive?
    • GPS works. However, the information in your app or web will not update until coverage is restored.  The Wi-Fi hotspot will also not work where there is no coverage.
  • If I don’t assign a Primary Driver, what happens to the trip data for that vehicle? Does it show up?
    • Yes, it does.  The best way for a fleet manager to see the data is to find the vehicle in the Live Map and select or filter the view by Trips.
  • How do I export trip reports?
    • Using the web portal, select the vehicle you are interested in and go to the trip history screen and click on the 3 dots to export the trip data.
  • What are Trip Statistics and how are they calculated?
    • You can see the statistics, time, start location, end location, distance, and many other events for a particular trip by going to the trip history tab and clicking on an individual trip.
  • Can I move the Sprint Drive device between vehicles?
    • Since the Sprint Drive device plugs into the OBD II port, this means it can be easily swapped between your vehicles. Simply unplug the device from one vehicle and plug it in to another.
    • In the app the device should be associated with the new vehicle. There is no need to re-activate the device.  Adjust the vehicle settings in the app or online from the web view.
  • Can I access Sprint Drive from a browser using my laptop/desktop or tablet?
    • The Sprint Drive web portal gives you full access to:
      • Live Map
      • Trip History
      • Vehicle Health
      • Activate Sprint Drive device
      • Manage Account settings, Places
      • Account & Subscription Management
      • Notifications
    • What can you do on the web portal and not in the app?
      • Export Trip History from Live Map
      • Edit user preferences for other users in your account (admins only).
      • For (small and medium) business users, Finding nearby drivers, Dispatch, and Insights Dashboard are only available online.
      • Manage billing preferences.
    • What can't you do on the portal?
      • Only in the Sprint Drive app can you find Fuel Finder, Perks, and Driving score.
      • You can only call Care, Roadside Assistance and the Mechanic Hotline through the application.
    • Can I tag trips for business and personal use?
      • Yes!  The mundane task of logging business vehicle mileage and figuring out how much you spend on gas just got easier. You can now classify your trip history and get smarter about managing your trip information and expenses to be claimed.
      • Simply click the “Tag” button on a trip your vehicle makes, select your tag (business, personal or other) and we do the rest!
      • And, learn more about integrating Sprint Drive with other applications to seamlessly put mileage  into your expense report.
    • How do I update my vehicle information?
      • Access your vehicle settings by clicking on the vehicle from the main menu. From there, you can change the vehicle nickname, icon color, icon type & delete the vehicle.  You can also edit the vehicle settings in the Web Portal.
    • How are hard braking events calculated?
      • A hard brake event occurs when there is a 7.5 MPH decrease within 1 second.
      • A severe brake event occurs when there is a 20 MPH decrease within 1 second.
    • How is rapid acceleration calculated?
      • A rapid acceleration event occurs once the vehicle increases at a speed of 8 MPH or greater within 1 second.

 

Notifications

 

Where do I enable/disable notifications in Sprint Drive?

  • Notifications that Sprint Drive sends you can be disabled or re-enabled. To adjust settings, go to the main menu under Settings.

 

Roadside Assistance by AAA

 

  • Is this the same as AAA membership?
    • This a Roadside service provided by the AAA, but it is not a AAA membership. For AAA membership information, please to go www.AAA.com.  Note that if you are a Sprint subscriber and a AAA member, you can sign up for Sprint’s AAA Affinity program and have your annual AAA membership renewal fees paid for by Sprint.
  • If I also have AAA membership, how does this work with Sprint Drive Roadside Assistance?
    • You have coverage under Sprint Drive and AAA membership.  Please note that Sprint Drive services are limited compared to AAA membership. Sprint Drive Roadside Assistance is also limited to 4 uses/year.  Each device has a Subscription #, the 4 uses/year are per Subscription.
  • What services are covered?
    • Towing of vehicle up to 5 miles (additional miles are charged to user)
    • Fuel Delivery (up to 2 gallons, additional gallons charged to user)
    • Locked out of vehicle
    • Winching of vehicle from off road ditch back onto the road (maximum 100 feet distance)
    • Flat Tire change (if there is a spare tire in vehicle)
    • Battery jump/service
  • What vehicles are covered?
    • Sprint Drive is designed for use only in passenger vehicles, trucks and vans (FHWA Class 2-3 vehicles.)  Roadside Assistance is only available for passenger vehicles, trucks and vans.
  • What notable items are not covered?
    • Trailers – If you are towing anything in a trailer and your vehicle needs a tow, the trailer is “not” also included in the tow
    • Recreational Vehicles – these do not fall into the passenger vehicle, truck or van category.
  • Do I have to pay for service?
    • You are covered for up to 4 service uses above per 12 months, subject to the constraints above. Any additional usage will need to be paid for by the user.

 

Mechanic Hotline

 

  • What Are the Benefits?
    • Your benefits include access to the following services:
      • Shop Locator
        • Sprint Drive Mechanic Hotline takes the guesswork out of finding a qualified repair facility willing to stand by its work. When a mechanical repair is needed, Sprint Drive Mechanic Hotline will direct you to one of 33,000 nationally affiliated repair facilities.
      • Validation & Second Opinions
        • Sprint Drive Mechanic Hotline technicians validate the mechanical diagnosis and recommended repairs provided by a repair facility. They will:
          • Speak with you directly and listen to your concerns related to your vehicle and the repair work proposed;
          • Provide their expertise and opinion about the repair work proposed for your vehicle, and whether you are receiving the appropriate service for your vehicle.
        • Repair Cost Estimator
          • If you question an estimate quoted by a mechanic, we will analyze your estimate using the most current parts costs and labor rates for any region of the country.  Sprint Drive Mechanic Hotline technicians will:
            • Provide you with an estimate for repair services based on your description of the problems you are experiencing.
            • Review the estimates you have received for the repairs to your vehicle to help you determine if you are getting a fair price.
          • Mechanical Diagnosis
            • Sprint Drive Mechanic Hotline technicians will help determine the potential issues negatively affecting the automobile. If unable to provide a specific diagnosis over the phone, they will help narrow down possible issues and provide information which may be helpful to a repair shop.
          • Technical Assistance – Vehicle Features and Mechanical Problems
            • Sprint Drive Mechanic Hotline technicians answer questions and provide guidance on vehicle features and basic ‘owner’s manual’ maintenance, from how to open the gas tank cover on your rental vehicle to how to get that new headlight bulb installed.
            • In the event you are stranded due to a mechanical failure, and need emergency roadside assistance with your vehicle, Sprint Drive Mechanic Hotline can connect you to a Roadside Assistance provider with which you can make arrangements.
          • What Are the Limitations?
            • This service only provides advice based upon the information you provide.
            • Sprint Drive Mechanic Hotline in no way guarantees the integrity of actual repair work performed by a shop.
            • This service is not transferable.
            • This service is limited to personal-use vehicles, and large (non FHWA Class 2-3) commercial-use vehicles are excluded.
          • How Do I Use This Service?
            • Contact Sprint Drive Mechanic Hotline technicians by phone through the Sprint Drive app between the hours of 8 a.m. - 8 p.m. ET, Monday - Friday, and Saturdays from 8 a.m. - 5:30 p.m. ET
          • General
            • Sprint Drive Mechanic Hotline provides information and advice about mechanical repairs and services based upon information provided by you, and in no way makes any representations or guarantees regarding the work that has been or will be performed on your vehicle.  No estimates, repairs or services are warranted by Sprint Drive Mechanic Hotline.
            • Neither Sprint nor Sprint Drive Mechanic Hotline assumes any obligation or responsibility with regard to the vehicle.
            • Neither Sprint nor Sprint Drive Mechanic Hotline assumes nor authorizes anyone to assume additional liability on its behalf.

 

 

 

5 Comments
Journeyman

I know the WiFi stays on for 10 minutes after the car is turned off, but is there a way to keep the WiFi on while the car is turned off? 

Community Manager

Originally, it was 10 minutes, now it's 60 minutes after the car is turned off.  There is no way to increase that time.

 

 

Journeyman

Thanks for the response. Is there an update required to make it 60 minutes? I activated one yesterday but it shut off after 10 minutes. 

Community Manager

OK, I reached out to the Sprint Drive Program Manager and was told the following: "The 60 minutes is if they are idling.  We expect the WiFi to turn off in 10 minutes if the car gets shut off."

Journeyman

Okay, thanks. Hopefully this can be changed some time in the future to extend the time of WiFi while the car is off. 

About the Author
  • In addition to being a Sprint Employee and Product Ambassador, GeekGeoff is an unabashed Star Wars fan, Tech Junkie and Father to a precocious 9 year old. When he’s not writing blogs, he can be found playing video games, searching for the best donut shop or debating which Doctor is the best (for the record, it’s number 10).
  • SeaWolf makes port here on Sprint's Community after running a somewhat popular blog, a mildly successful Twitter account and serving as the most-hated fandom Message Board Manager EVAR. Current Phone: Samsung S8 Areas of Expertise: Care topics and corny jokes