I know some of our customers are currently struggling with the effects of Hurricane Harvey and I want you to know about some of the ways Sprint prepares for and reacts to these situations.
Sprint plans for all kinds of emergencies and works to help keep our towers up and running and our customers safe because we know how important it is for you to stay connected. For instance, cell towers may have back up batteries and generators that can help them run for days, even when local utilities are cut off. We also have people and vehicles ready to head into the area to make sure you stay online or get services restored when the worst happens and a tower is impacted. We even have devices we can supply to state and local governments to help those parties keep in touch during and after the event.
Our News Room has put together a great article with more information about how we prepare and take action during disasters like Harvey. Please read up on all our efforts here: Sprint is Ready for Hurricane Harvey
In addition to waiving casual call and text fees, effective August 26 through September 8, 2017, for Sprint, Boost and Virgin Mobile customers, Sprint will waive data overage fees for customers in Texas and Louisiana impacted by Hurricane Harvey. Fees will be proactively waived during the specified timeframe. Customers on Unlimited plans will continued to enjoy their unlimited data, call and text benefits.
Customers are encouraged to use text messaging when possible due to high call volumes and possible network congestion in the local area.