Get the inside scoop on what’s going on at the track, in customer care, with devices and in the environment
OVERLAND PARK, Kan. – October 5, 2009 – Sprint.com - one of the 200 most visited Web sites according to online benchmarking data(1) – is going to soon have even more visitors. This month, Sprint (NYSE: S) kicks off a series of live Web chats with company executives and special guests in an effort to continue its commitment to engage online visitors.
The series begins on October 6 at 12 noon CT with Miss Sprint Cup, Monica Palumbo, an official ambassador of Sprint to NASCAR fans. The schedule for the October live Web chats are:
• Miss Sprint Cup, Monica Palumbo, “Chase for the NASCAR Sprint Cup”, October 6, 12 noon CT • Bob Johnson, Sprint chief service officer, “Customer Care Improvements and Direction”, October 13, 2:30 CT • Jay Glazer, Fox Sports NFL Insider, “Let’s Talk NFL”, October 20, 12 noon CT • David Owens, Sprint vice president, consumer marketing, “Exciting portfolio of new devices”, October 21, 12 noon CT • Ralph Reid, Sprint vice president, corporate social responsibility, “What Sprint is doing to be more environmentally responsible”, October 28, 12 noon CT
From making appearances at every NASCAR race to celebrating in Victory Lane, Miss Sprint Cup has a growing legion of fans. She’s signed more than 20,000 autographs in 2009 and has more than 80,000 followers on various social media sites. Some of the questions Miss Sprint Cup will answer for participants during the Web chat include: questions about her job, the sport of NASCAR and the NASCAR Sprint Cup Series™ drivers. Chat participants have the opportunity to submit questions in advance by going to: http://community.sprint.com/.
“I’m thrilled to be a part of the Sprint Web Chat Series and am honored to be the first to participate,” said Palumbo. “As an ambassador for Sprint and the sport, I am lucky to meet race fans all over the country. Talking with the fans is one of my favorite parts of the job, so being a part of this chat series will give me another opportunity to interact with the loyal and passionate NASCAR fans, as well as those Sprint customers who are curious about what we do.”
“With some of the recent changes we have made to sprint.com we have seen a great response to the openness of the online community,” said Mike Cooley, Sprint’s vice president of sprint.com. “Many of our executives are excited to interact directly with customers about topics the community wants to hear. This is a great way for customers to share their views directly and for Sprint to share the tremendous progress we’ve made, all in an open forum.”
In September, Sprint announced various enhancements to sprint.com across community, support, shopping and self service taking place in phases throughout 2009 and 2010. Sprint moved its online social networking community of more than 50,000 registered members, www.buzzaboutwireless.com, directly onto the company’s corporate Web site. The site has more than 25,000 customer-generated Ratings & Reviews across 126 devices integrated into the core Sprint shopping experience which can be found at www.sprint.com/phones.
To access a live Web chat, go to http://community.sprint.com/ on the day of the event. A complete transcript of each Web chat will be available on the community site following the event. Sprint will announce additional upcoming chats at a later date.
ABOUT SPRINT NEXTEL
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two wireless networks serving almost 49 million customers at the end of the second quarter of 2009; industry-leading mobile data services; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The company’s customer-focused strategy has led to improved first call resolution and customer care satisfaction scores. For more information, visit www.sprint.com.
1 Based on competitive benchmarking intelligence by Compete, an online benchmarking vendor (May 2009)