I had the best experience via CHAT w/ Erica R! Our CHAT ID is: 733342877598679211. Although we didn't speak with each other, she didn't give up when she first received a prompt that the service could not be activated immediately. She tried again and she was able to have the change become effective tonight. Please acknowledge her for her tenacity and her warm conversational skills. She is both knowledgable and personable, two traits that mean a great deal to me. Please pass along my sincere thanks to Erica R. for a job well-done!