This issue should not be marked as solved. The free tablet scam continues...years later. In November, I was purchasing a phone. I was told by the Sprint Representative that I qualify for a free tablet. The representative was upfront about the contract service/monthly fee that would be additional (although, he did say that it would be $20.00 and $25.00 is actually billed). However, as my bill came in the following month, in addition to the service agreement fee, there was an equipment fee charge of $12.50 for the tablet. I called immediately to resolve the issue, and each month since the charge continues to appear. I have spent hours of my life on the phone (that I can't get back), to have this reversed. After months, and countless phone conversations with representatives that talk circles in hopes that I will give up, they say they have finally fixed the mistake; blaming it on the store representative for offering me something that was not available. After reading through this blog, I find it very hard to believe that so many employees of this company misrepresent offers. In all likelihood, Sprint is hoping that its customers will get tired of spending hours of their lives on the phone for $12.50 a month and give up, pocketing the profit of their defeat. For me, it is not about the $12.50, it is about principle. I truly hope that the issue is resolved for good this time and Sprint revises its business practices so that future customers do not have to suffer such tribulations.
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