I have been a Sprint/Nextel customer for 10 years plus. I must say I am very pleased with the customer service I have received over the years. I feel like Sprint cares about me and wants my business. Thanks Sprint, I hope we continue this great relationship.
In the final installment of our podcast series on customer loyalty, Kim Whitehead, vice president-Consumer Marketing, discusses:
• Progress in earning loyalty among Sprint customers • How Sprint is accelerating efforts to reduce customer defections across functional areas • Steps the company is taking to build a more trusted brand