Some of you may have noticed that the username SprintCare is no longer active on the site. Don't be concerned, help is still available! As was announced here: Retiring SprintCare user name update, the Sprint Social Care team has begun delivering a more personal experience by responding from unique user IDs rather than the SprintCare handle.
Do you need help? Social Care responds to customer and non-customer inquiries in the Customer Service space, Monday through Friday, 9:00 AM - 10:00 PM CT. Sprint's Social Care reps can be identified by their naming convention Sprint_Name. They'll also have the Sprint Social Care avatar
Finally, all Sprint employees have the Sprint 'pin drop' badge beneath their name.
Need help on the weekend or after hours? Look for Sprint Care on Twitter as @SprintCare or on our Facebook page.