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Customer Service Blog


Do you pay attention to the number of 'views' on the first post of a particular discussion?  If you do,  you probably know that all  those views are people looking for information just like you.  If you're an experienced user of message boards and other websites to get information and solve problems, you may know that pages with a high number of views are either popular, controversial, helpful or a combination of each.  While that's certainly one key to finding information, I'm sure you'd agree that it's more helpful when the right information is easily distinguished from the rest.

Here on the Sprint Community,  the best way to identify an 'answered' question is to  look for the green question bubble next to a thread topic.  green bubble.JPG

The green bubble indicates that someone (a fellow customer or a Sprint employee) has responded to a question and provided useful information or a link to the answer.   Even if you're the strong-silent type and you never ask questions or participate in discussions, you can still get a lot of use out of our community by looking for those green-bubble discussions and reading the information inside.

One great aspect of a Community over other types of websites is users helping users along with the expert assistance of Sprint Care and the Product Ambassadors on the site.  You can add your thoughts and insight to discussions any time they're relevant and helpful.  Keep in mind, though, you probably came here looking for help at first.  Your previously asked and answered questions  may well help the next person dealing with the same issue.

If you read through a thread marked 'Correct' but still haven't had your specific question answered, feel free to start a new discussion of your own.  If you're asking a question, be sure to check the box 'mark as question.'   Your new thread will have a 'blue' bubble next to it at first and you'll get a notification when someone responds.

blue bubble.JPG

The Sprint Community admin and moderators patrol the boards looking for and marking 'correct' answers but we could use your help.  If you ask a question and receive useful or correct information, be sure to use the "Correct Answer" or 'Helpful Answer" buttons (see below) to show others that herein lies assistance.  You'll be adding value to the content and helping out the next guy, all at once.



Some of you may have noticed that the username SprintCare is no longer active on the site.  Don't be concerned, help is still available!  As was announced here: Retiring SprintCare user name update, the Sprint Social Care team has begun delivering a more personal experience by responding from unique user IDs rather than the SprintCare handle.

Do you need help?  Social Care responds to customer and non-customer inquiries in the Customer Service space, Monday through Friday, 9:00 AM - 10:00 PM CT.  Sprint's Social Care reps can be identified by their naming convention Sprint_Name.  They'll also have the Sprint Social Care avatar SocialCarePhoto.jpg

Finally, all Sprint employees have the  Sprint 'pin drop' badge beneath their name.

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Need help on the weekend or after hours?  Look for Sprint Care on Twitter as @SprintCare or on our Facebook page. 


Login to your My Sprint account

From the My Account tab, under Your Bill click the Make a Payment button

In the Payment Center screen, locate the Pay Bill tab

  • Select a payment method or input a new card/account

  o   Verify the security code and zip code, if necessary

  • Select your Payment Date

o   The default is today

o   You may be eligible  to schedule a payment up to 14 days past the due date

  • Select your Payment Amount

  o   The default is the account total

o   You can select to pay another amount

  • Important: If you are currently past due, you must pay at least the past due amount
  • Click Continue button
  • The system will ask you to Authorize a payment, click "Cancel" to cancel the process, "Back" to make changes or "Authorize" to authorize the payment

  Please note:

  • If you need assistance during the process, you can chat with a live specialist during business hours by clicking the "Chat Now" button on the far right side of the screen or by dialing *3 from your Sprint phone
  • If you are pres-cheduling a payment or a payment arrangement, the amount will be automatically deducted at midnight of the selected day.
  • Should you need to make a change to your existing payment arrangement, please do so at least 24 hours in advance of the scheduled deduction.

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