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Administrative Fee Change & Contract Cancelation

Journeyman

Administrative Fee Change & Contract Cancelation

I feel so bad for all of you that have not been able to do this. I called and canceled before the change even went into effect. I did it with two different accounts and not once did they even hesitate and give me problems. Hopefully you guys get it done soon cause you only have 30 days in goes into effect to get out. Good luck everyone. If it doesn't work the first time call back ten minutes later you will get someone different.

Journeyman

Re: Administrative Fee Change & Contract Cancelation

Generally, material change is a change affecting the rights of the parties under the agreement.  gixxer07 rightly pointed out that materiality of a change may not be clear.  I'd like to add, that this question is settled by a court, or an arbitration panel, and not by the 'legal department.'  gixxer07 is wrong in saying that materiality must be defined in the contract.  Material change is a term of art in law and has a stable and clear definition.

A simple example:  Adding a "biding arbitration as a sole remedy" clause would most likely be material, especially when there was no prior waiver to "class action."  For the purposes of this example, think of it this way: by accepting the arbitration clause you are giving up your right to be part of a class action lawsuit.  Hence, your rights were materially impacted.  As far as administrative charges go, I recommend you seek advice of a lawyer to help you with your specific case.

Now, that we got this out of the way, I would like to pointedly ask, do you know of any non-defunct company that concentrates the lion’s share of its resources to defend against customers instead of serving them?

Journeyman

Administrative Fee Change & Contract Cancelation

I actually was able to get out of my contract later in the day that I posted previously. It's now marked as 'completed' and I have until the 18th of October to port my number. It just kind of took forever to get someone who would listen long enough to get my full point before starting to yell at me.

The guy also said he'd have the call logs from my previous calls pulled so that the CSRs who yelled at me and hung up on me would get trained appropriately or something.

Interestingly, out of the four or five women and two men I talked to, only the men were decent and polite. I wonder why that is.

Journeyman

Administrative Fee Change & Contract Cancelation

Anybody that was able to get out of the contract due to a materially adverse change please send me a pm!  Sprint is still claiming the change is not material, and therefore I cannont get out of my contract.  Furthermore, they claim "bloggers" are posting misleading information since there is no proof they were able to get out of the contract.  Any proof that you could provide would GREATLY help my claim as if one person is able to get out of a contract based on one condition, everyone is able to.

Wizard

Administrative Fee Change & Contract Cancelation

I hate to be the bearer of bad news, but Sprint is legally correct here.  What you have to do is find someone that didn't get the memo to stop releasing folks from contracts.  The people that jumped on the ball early got lucky (you are talking to CSRs who aren't lawyers).  However, once enough of these ETFs were waived, someone from legal probably stepped in to clarify things.  So, your options would be to keep calling until you either get someone that didn't get the memo OR you annoy them enough to release you from your contract.  

Truth_Seeker wrote:

Anybody that was able to get out of the contract due to a materially adverse change please send me a pm!  Sprint is still claiming the change is not material, and therefore I cannont get out of my contract.  Furthermore, they claim "bloggers" are posting misleading information since there is no proof they were able to get out of the contract.  Any proof that you could provide would GREATLY help my claim as if one person is able to get out of a contract based on one condition, everyone is able to.

Highlighted
Journeyman

Administrative Fee Change & Contract Cancelation

I received a call last evening from a Sprint executive.

They finally agreed to eliminate my ETF.

I did not challenge it based on the Admin Fee.

I challenged based on the changes in the arbitration clause as they are material changes.

I based my right to cancellation based on their language in the contract.

Courts have consistently held that since the party who drafted the contract knows their own intentions,

they can not make a claim for the "benefit of the doubt", based on a reasonable interpretation, where there

is ambiguity in the language that they themselves drafted..

The letter of the contract rules at that point.

The Courts basically say, "If that's what you meant, the contract would have said that."

A contract says what it is and US law has settled precedent in this case.

An informed consumer is a corporations worst enemy.

An informed consumer with legal representation doesn't get screwed.

Journeyman

Re: Administrative Fee Change & Contract Cancelation

pharaoh0 wrote:

I hate to be the bearer of bad news, but Sprint is legally correct here.

Chuckle.  Please cite the court case in which a drastic change in the arbitration clause--to force all arbitration through the seller's buddy--was ruled "not material" to the contract.  That is what Sprint would need in order to be "legally correct" as you say.

Unless you can cite such a court case, I have to presume you are a Sprint employee.

Journeyman

Re: Administrative Fee Change & Contract Cancelation

BeSkepticalOfAll wrote:

pharaoh0 wrote:

I hate to be the bearer of bad news, but Sprint is legally correct here.

Chuckle.  Please cite the court case in which a drastic change in the arbitration clause--to force all arbitration through the seller's buddy--was ruled "not material" to the contract.  That is what Sprint would need in order to be "legally correct" as you say.

Unless you can cite such a court case, I have to presume you are a Sprint employee.

    Glad someone said it..!! lol .. a little inside mole trying to change the minds of the informed by saying i'm afraid sprint is right... LMFAO .. they aren't even close to right in this situation.

Wizard

Re: Administrative Fee Change & Contract Cancelation

Really?  Why don't you cite a case on point with the facts of the situation that goes in your favor.  Please find a case where the court considered the mere naming of an arbiter (either AAA or JAMS), where arbitration was already a term within the contract, as a material breach of contract. In the REAL WORLD it is the person that wants to get out of the contract that is responsible for pulling the case on point.  So, please be my guest.  The truth is that it doesn't exist!!!  Why?  Because the courts only consider an addition of an arbitration clause where none existed as a materila breach.  ...I only chuckle at people that use the People's Court and Google as their legal sources!

And on a side note.... NO, I do not work for Sprint.  I too hate arbit clauses...but, from a legal standpoint, what Sprint is doing is permissible.  It is what it is...

BeSkepticalOfAll wrote:

pharaoh0 wrote:

I hate to be the bearer of bad news, but Sprint is legally correct here.

Chuckle.  Please cite the court case in which a drastic change in the arbitration clause--to force all arbitration through the seller's buddy--was ruled "not material" to the contract.

Unless you can cite such a court case, I have to presume you are a Sprint employee.

Journeyman

Re: Administrative Fee Change & Contract Cancelation

pharaoh0 wrote:

Really?  Why don't you cite a case on point with the facts of the situation that goes in your favor.  Please find a case where the court considered the mere naming of an arbiter (either AAA or JAMS), where arbitration was already a term within the contract, as a material breach of contract. In the REAL WORLD it is the person that wants to get out of the contract that is responsible for pulling the case on point.  So, please be my guest.  The truth is that it doesn't exist!!!  Why?  Because the courts only consider an addition of an arbitration clause where none existed as a materila breach.  ...I only chuckle at people that use the People's Court and Google as their legal sources!

And on a side note.... NO, I do not work for Sprint.  I too hate arbit clauses...but, from a legal standpoint, what Sprint is doing is acceptable.  It is what it is...

     So if it is acceptable what sprint is doing, why dont' you tell me exactly what is defined by sprint as a materia change my friend, You know nothing about the law nor it's language and your speaking of other people going to google.

When you look at the reputation regarding JAMS per previous documented cases of UNFAIR AND UNJUST TREATMENT, it is absolutely a material change if you as a customer find yourself in an arbitration situation and have to deal with a bunch of crooks because sprint changed it into a contract where you have no choice but to deal with them, and gave you no option out of that. The contractual agreement you signed stated you would agree on the FAA (not AAA by the way GET IT TOGETHER ALREADY AND KNOW AT LEAST WHAT YOUR TALKING ABOUT) arbitrator not the JAMS arbitrator.. so bascially your decision is being made for you and you do not have the right to say whether or not you are entering into this agreement to let JAMS decide the fate of your arbitration (if you should so have one)?

I SUGGEST YOU CONTACT YOUR ATTORNEY AND ASK FOR SOME LEGAL ADVISE BEFORE YOU GO SPOUTING OFF AT THE LIPS. Case or no Case THIS WAS A MATERIAL CHANGE BECAUSE OF "HOW IT WILL AFFECT YOU" HENCE THE WORD CHANGE... MEANING SOMETHING DIFFERENT AND THE WORD ADVERSE/ MATERIAL / (SOMETHING THAT AFFECTS YOU)...