If it says that it's an administrative charge, then that's what it is. Sprint can't put an administrative charge on your bill and then claim that it's for something else.
Couldn't have said it better myself. The material change certainly is adverse now and into the remainder of my contract. I am filling out my complaint to the FTC and BB right now.
In case anyone else wants to do the same:
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Good catch, my February and March Sprint Surcharges and Goverment Taxes and Fees were almost identical, then everything went up a few dollars for April's bill. The biggest culprit? A $1.50 increase for an "Administration Charge" from $4.50 to $6.00.
That should be enough to get out of the contract, because there is no way that is an optional charge on my account, and it is not a tax or required local, state, or federal fee.
Victor. You are wrong again. Your problem is that you do not understand the word "material" as it is used in the terms and conditions. Here is the LEGAL definition of "material change"
A change in the meaning or language of a legal document, such as a contract, deed, lease, or Commercial Paper, that is made by one party to the document without the consent of the other after it has been signed or completed.
Sprint is changing the way they calculate surcharges. Sprint's surcharges are part of their rates. Therefore, Sprint is charging different rates starting April 1, 2013. For it to be considered material, it is irrelevant which way the change has gone. What's relevant is that the original meaning of the legal document has changed.
Also, using taxes anywhere in this discussion is deliberately misleading. Sprint does NOT tax its customers. Taxes are determined by the government. Sprint collects money from its customers on behalf of the government in exactly the same way as grocery stores collect sales tax. These taxes appear on the bill as government taxes and fees. The sentence 'Sprint will be changing its' taxation process in April..." is ludicrous. The fact that a Sprint representative thinks that Sprint has control over its customers taxes is painful. Sprint has no taxation process. They have no ability to assess taxes. They are REQUIRED to collect government taxes in a manner and at a rate at which they have no control. Sprint is responsible for its own taxes and that is their problem. They can and have increased their surcharges to cover paying their taxes, and they also spell out in their terms and conditions that surcharges are not taxes. Yes, PART of their change has something to do with insurance and premium content. Victor, you do not know how Sprint calculates their surcharges. All you know is what the rest of us know which is that Sprint has changed their rates. Allow me to connect the dots for everyone so it is plain and simple.
Here is the message as it appears on some or all of our bills (bold and underlined are mine):
"Effective 4/1/13, Sprint will be changing tax systems for charges such as insurance & premium content. This update may cause an increase of taxes and/or surcharges on your bill for these products. For details of taxes & surcharges, visit sprint.com/taxesandfees ."
Here is part of the terms and conditions:
"We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, discounts, coverage, technologies used to provide services, or your terms of Service."
Sprint provided notice that they are changing the way they calculate charges. Therefore, they are changing the agreement. Here is the rest of the paragraph:
"We will provide you notice of material changes—and we may provide you notice of non-material changes—in a manner consistent with this Agreement (see "Providing Notice To Each Other Under The Agreement" section). If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment."
The only part left is showing that the material change is adverse. If a customer's bill goes up, then it is adverse. Plain and simple.
Thanks for your interest in this subject. I appreciate you pulling out the Terms and conditions.As you are correct this is where it would fall. Let me help explain a little better. Sprint was previously unable to appropriately assess some types of taxes and surcharges on some of Sprint’s products; including insurance and premium content charges. Sprint will be changing its’ taxation process in April for these charges and will now appropriately assess all applicable taxes and surcharges on these products. This is not a material change, therefore is not an ETF waivable event.
Sprint Social Care
Victor is wrong. Sprint's tax base system is in the Terms and Conditions. Here is the applicable line (bold and underlined are mine):
Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, discounts, coverage, technologies used to provide services, or your terms of Service. We will provide you notice of material changes—and we may provide you notice of non-material changes—in a manner consistent with this Agreement (see "Providing Notice To Each Other Under The Agreement" section). If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.
Therefore the Terms and Conditions state that how they calculate charges is part of the agreement. A material change is any change to the document made by one party without the consent of the other party. If your bill goes up as a result of Sprint changing the way they calculate their surcharges, then the material change is irrefutably adverse. Also, Victor claims that the changes only apply to optional content. He has no way of knowing how this change will affect you without seeing your bill. He may really think that he is giving you accurate information, but he is wrong.
Sprint is definitely in the Sunshine state rolling out Network Vision. Both Orlando and Tampa have already started the build out. That device sounds great. You should put a link to the device so other customers can take a look.
Sprint Social Care
Thank you for your reply. I ran that zip and cross st. of Liberty rd. and Latham dr. 21709. I show we have started to put in the upgraded 3G. This could be the reason you been having these issue. With the improvment's we are making, we need to take down or power down towers to implement the upgrade then re-power them and fine tune them so the coverage does not overlap. As of right now we are at 15% of the rollout for LTE and over 50% for upgraded 3G. I can assure you we are working to not only fix it, but improve your overall customer experience in the area.
Sprint Social Care
Intrepid356, I’ve been to Orlando and Tampa and would agree, the signal is horrible there. That was the site of the last time Sprint had me wipe my phone, when it was something on their end. But why would I want to pay an extra $100+ for a signal amplifier when they advertise great service in my area, but aren’t capable of delivering it? I shouldn’t have to spend the extra money to make their poor signal usable. I’m not in the telecom business, they are.
As you can see, this is the typical response I get back from Sprint, they immediately provide some type of answer (at least this time there was useful information in it), offer assistance and then disappear…
I noticed a problem recently as well. Voicemails not being delivered until 16 hours later. Dropped calls, etc. I was told towers were being worked on. Hopefully for the change to 4G, because we're sure not getting it in Central Florida. Paying for it, but not getting it. One thing I did look into that greatly improved my reception was to install a cell amplifier booster in my car. Wilson Electronics makes them. What a difference. Zones I could not get a signal are now good.