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Brand New Defective Sprint Tablet from a 3rd Party Retailer. Sprint store won't help. Am I out of luck?

10 REPLIES
Journeyman

Brand New Defective Sprint Tablet from a 3rd Party Retailer. Sprint store won't help. Am I out of luck?

Yeah, I'm throwing in the towel and I'll just wait for another tablet or another deal to come along. I just sent a refund request to the seller and I'm shipping it out tomorrow.

Thanks for all the input.

Journeyman

Re: Brand New Defective Sprint Tablet from a 3rd Party Retailer. Sprint store won't help. Am I out of luck?

If you're afraid of what else could be wrong with it, I would just send it back to EBay, get a refund, and look around for another one.  Who knows - you found a deal once, it's liable to happen again. 

Journeyman

Re: Brand New Defective Sprint Tablet from a 3rd Party Retailer. Sprint store won't help. Am I out of luck?

That sounds like a very similar issue. The bottom plastic part was loose when I received the device, and popping up just far enough from the rest of the tablet to slightly cover the usb port. When I tried to push it back into place, thinking that it would just snap in, a small connector from the circuit board that was also loose fell out. I thought about just keeping the tablet because if I fit it into my case, the plastic piece is held firmly in place, but I'm afraid of what else could be wrong with the tablet. I believe the piece that fell out is part of the antenna contact.

Unfortunately, I cannot post a picture at the moment since I'm at work.

Thanks for contributing to the thread.

Master

Re: Brand New Defective Sprint Tablet from a 3rd Party Retailer. Sprint store won't help. Am I out of luck?

Can you post a pic of what it looks like, When I picked mine up the store actually damaged one trying to remove that bottom piece looking for where to place the SD Card. It shouldn't effect functionality where you should be able to super glue the piece if the tabs to lock it in place were broke off like they did the one they were "practicing" on when I got mine.

Journeyman

Re: Brand New Defective Sprint Tablet from a 3rd Party Retailer. Sprint store won't help. Am I out of luck?

I understand that Sprint will not take it back, even though I've expressed my disdain and disagreement. I even stated this in my original post. I'm simply asking for any alternative options. I appreciate that you are trying to provide information, but this is starting to get off topic.

Do I have any alternative options for my particular dilemma?

Thanks for contributing to the thread.

Master

Re: Brand New Defective Sprint Tablet from a 3rd Party Retailer. Sprint store won't help. Am I out of luck?

Even if it was purchase from a Sprint authorized reseller, Best Buy, Radio Shack, Amazon, Wirefly, Etc... You'd still have to go to the point of purchase to get it replaced, Sprint will not replace it when they did not sell it to you.

Journeyman

Re: Brand New Defective Sprint Tablet from a 3rd Party Retailer. Sprint store won't help. Am I out of luck?

Actually the original seller offered a full refund, so I believe he is not trying to preserve his profit. I find it bizzare that Sprint will not help me out in anyway considering that this is an issue with a brand new defective unit. I'm fairly sure that my only option is to get a full refund and then just buy another tablet on sale, but I started this thread to ask if anyone is aware of any alternative options.

Thanks for contributing to the thread.

Master

Brand New Defective Sprint Tablet from a 3rd Party Retailer. Sprint store won't help. Am I out of luck?

Sprint will swap out a device purchased from Sprint for the first 14 days.  After that it is manufactures warranty.   We do not do any work on tablets at all.  With phones it is a little different but still for the first 14 day all exchanges have to be done with the orginal point of sale.  If the device has TEP on it will will attempt repair  or replacement.  We do not offer TEP on tablets.  The original seller is trying to preserve his profit and wants either sprint or HTC to replace the device. 

Journeyman

Brand New Defective Sprint Tablet from a 3rd Party Retailer. Sprint store won't help. Am I out of luck?

Because the tablet is a brand new Sprint device and it's defective. The end result is that they won't have my service and I was only looking for an alternative option. Also, the reason I got it for so cheap has nothing to do with the fact that is defective, nor does it imply that the ebay store is selling less than new items. The ebay store I purchased it from sold thousands of these tablets and I just got unlucky.

Thanks for contributing to the thread.

Master

Brand New Defective Sprint Tablet from a 3rd Party Retailer. Sprint store won't help. Am I out of luck?

Why should Sprint replace a damaged unit that you bought on Ebay, Return it to the seller. There is a reason you got it so cheap.