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Discount policy change notice

SOLVED
Wizard

Discount policy change notice

Effective your February bill cycle,Family and Business Share monthy plan charges will be billed differently.Discounts will only apply to the monthy recurring charge of the primary line.Line 2 will be billed at the applicable Add-aPhone rate and will not be discount eligible.So what is up with this Sprint and why r u doing this for?

22 REPLIES
Journeyman

Discount policy change notice

They keep making changes that negatively affect us the customers. And in their little memos it always says oh Verizon and AT&T does it as well make sure you tell the customer that when they call in. The problem I personally have with this is Sprint does not provide the service that Verzion and AT&T does. Sprint's 3G network speed during peak hours is half or less than Verizons in New York City. Yet they don't cost half the price. I would like to know whats up with Sprint also.

Wizard

Re: Discount policy change notice

So what is going on with this discounts only apply to one line effective in Feb and why is this going on?

Wizard

Re: Discount policy change notice

Currently, Sprint has agreed that discounts would apply off of the primary number only. However, due to the way the current billing is set up this actually includes two lines (since the second line on a shared plan is free). We are just adjusting the way the shared plans bill out. For instance, the Everything Data share plan is currently $129.99 for the primary line, the second line is $0 and lines 3-5 are $19.99. The new format makes the primary line cost $110 and lines 2-5 are $19.99 each. This makes sense for how the discounts were intended to be applied, since only the primary line is discountable and also makes more billing sense for when lines on the account shift from being primary to secondary and vice versa.

Wizard

Re: Discount policy change notice

Ok thanks for the information

Master

Re: Discount policy change notice

JoJo0401, That is incorrect, Discounts WERE applied the the base MRC, The base MRC has always included lines 1-2, And is now being changed to only apply to line 1, In order to do so Sprint is changing the way they are billing line 2 on all shared plans lowering the amount of discount that the customers will then receive.

JoJo0401 wrote:

Currently, Sprint has agreed that discounts would apply off of the primary number only. However, due to the way the current billing is set up this actually includes two lines (since the second line on a shared plan is free). We are just adjusting the way the shared plans bill out. For instance, the Everything Data share plan is currently $129.99 for the primary line, the second line is $0 and lines 3-5 are $19.99. The new format makes the primary line cost $110 and lines 2-5 are $19.99 each. This makes sense for how the discounts were intended to be applied, since only the primary line is discountable and also makes more billing sense for when lines on the account shift from being primary to secondary and vice versa.

Journeyman

Re: Discount policy change notice

That makes no sense at all.  The plan is called Everything Data SHARE Plan.  The sharing part is a big indicator that at least ONE more phone is going to be used and as such, the one additional line should be FREE.  So now a 129.99 (with at least 30$ in taxes- crazy!) is now going to be split between two phones at minimum and as such will probably see each phone with separate taxes instead of totaled, and will cost slightly more.  Any time Sprint makes changes, it is the customer who loses out

Journeyman

Re: Discount policy change notice

Ontop of that Levi4u, some are really getting screwed.  I had the employer discount applied last month.  They made me renew both of my lines for this.  My second line was 16 months into a contract.  Sprint renewed it to another 2 years (without a discounted phone ofcourse).  They also applied a $350 ETF to that second line (would have been about $100).  And then a month later I am told that the line will no longer receive the discount.  Yet my lines are still under a new 2 line contract with a full ETF.  And now no discount.  Shady business practices indeed

Levi4u wrote:

JoJo0401, That is incorrect, Discounts WERE applied the the base MRC, The base MRC has always included lines 1-2, And is now being changed to only apply to line 1, In order to do so Sprint is changing the way they are billing line 2 on all shared plans lowering the amount of discount that the customers will then receive.

JoJo0401 wrote:

Currently, Sprint has agreed that discounts would apply off of the primary number only. However, due to the way the current billing is set up this actually includes two lines (since the second line on a shared plan is free). We are just adjusting the way the shared plans bill out. For instance, the Everything Data share plan is currently $129.99 for the primary line, the second line is $0 and lines 3-5 are $19.99. The new format makes the primary line cost $110 and lines 2-5 are $19.99 each. This makes sense for how the discounts were intended to be applied, since only the primary line is discountable and also makes more billing sense for when lines on the account shift from being primary to secondary and vice versa.

Wizard

Re: Discount policy change notice

JoJo, this makes sense only if you're looking to increase Sprint's bottom line and decrease customer's discounts. By lowering the cost of LIne 1, this results in a lower discount (from $19.50 to $16.50) while removing any discount from Line 2.

I don't debate that this is how the other carriers do it.  It is.  However, it's misleading to make it sound as if nothing changed.  Even if it's only $3/mo, it's one more charge I'm being asked to pay.

Wizard

Re: Discount policy change notice

Sprint shared plans have not always included two lines. Some old legacy plans were broken down into the new format that is being implemented. You are correct as it does cause shared plans with discounts to receive a lower discount amount.

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