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Phone Stolen

Journeyman

Phone Stolen

Hi my name is Toni [......] and I had my HTC phone stolen today at work so I called customer service to have the phone restricted and I also filed a claim, but I was wondering if Sprint would be able to track my phone through the GPS?  Also, would Sprint be able to pull my information i.e. contacts etc. from my phone and upload them to My Sprint Account?  Any help would be appreciated.

Message was edited by: mapesy [private information removed from a public forum]

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11 REPLIES

Re: Phone Stolen

You probably won't be able to get any information back off of it. If it was an Android device and you had your Google account setup to sync then you can simply log back into that account on your new phone to sync it all back down. If it was a Windows Mobile device, then unless you had something else setup to sync your contacts they are probably gone.

As for finding the phone through GPS, Asurion is looking at putting this system into place but I don't think it is in place right now.

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Journeyman

Re: Phone Stolen

The person above is right, unless you've synced your info onto a computer, it is long gone.  As for locating it via GPS, currently the only way you can do that is if GPS is currently turned on and the phone is turned on.

Journeyman

Re: Phone Stolen

I had a similar situation, stolen phone. When I called into Sprint to have it deactivated I asked if it could be located and was told no because I did not have the insurance plan. Why is this? The phone was still on and ringing, but the customer service would only deactivate without insurance. I guess because they wouldn't be out anything, they just didn't care.

Master

Re: Phone Stolen

Sprint does not have a way set up to track your stolen phone, But if you had insurance, Asurion can/will track a lost phone, They state they will not track a stolen phone.

Journeyman

Re: Phone Stolen

Why would they track a lost phone and not a stolen phone? Sounds just like their policy on 2 claims per 12 months, sad.

Journeyman

Re: Phone Stolen

Just think about it, Asurian tracks a stolen phone, emails you where it is at, you go to pick it up and get shot. Just does not make sense to put customers at risk let alone all the law suits that would follow. It is 3 claims every 12 months not to acceed $1,000 per claim by the way as far as their current policy on their website states.

Journeyman

Re: Phone Stolen

With the phone locator still on, is it possibe for the police to track the phone?

Journeyman

Re: Phone Stolen

There are a few different routes you can go. If you have the extended warranty on your phone (TEP through Asurion) you can call the insurance company and they can try to locate the phone for you. Also if you have the Family or Mobile locator services you can track it that way, but for anyone to track the GPS signal the phone will need to be TURNED ON.

The Police can locate(if its powered on) but I dont know how long it would take them to do it. Honestly it would be easier to do if you have the insurance company track it (assuming you have the coverage).

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Message was edited by: DenverLindsey

Journeyman

Re: Phone Stolen

Was your phone issue resolved, and how?

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