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Phone Suspension

Journeyman

Phone Suspension

What are the procedures for suspending a line on your plan?  Does anyone know?

3 REPLIES
Master

Phone Suspension

If you need to suspend for Lost/Stolen you need to speak with customer care.

Master

Phone Suspension

Is this a temporary  or permanant suspension?.Temp suspension can be for various reason's like people of active duty/Military service or can be on vacation.

Wizard

Phone Suspension

CBROWN1961 wrote:

What are the procedures for suspending a line on your plan?  Does anyone know?

There are various ways to 'suspend' your account:

If you are being deployed for Military Service we have a Miliary Stand By Plan.

Below are the details:

  • Military Suspend is available to military personnel actively deployed overseas.
  • Allows military customers to keep their phone number without incurring monthly charges or fees while on active duty overseas.
  • Military Suspend restricts all services.
  • The customer must pay the account balance the same day that the account is suspended.
  • Each new deployment qualifies for a new application of Military Suspend.
  • There is no limit to the number of times a customer can use Military Suspend.
  • $0.00 monthly service charge and $0.00 taxes, fees or surcharges.
  • Customers do not receive a bill unless other lines remain active on the account.
  • The military suspend code can remain on the account for up to 36 months.


We also have a Seasonal Stand-By Plan for $8.99 per month

  • Sprint Seasonal Standby Plan allows customers to maintain their Sprint phone number and account at a reduced price without terminating service.
  • Customers continue to pay taxes, surcharges and fees, including the Account Spending Limit Program Charge of $4.99, if applicable.
  • Monthly Recurring Charge (MRC): $8.99
  • Maximum months allowed on plan:
  • Consumer and Individual Liable: 6 months
  • Customers must call Sprint to move to a current plan after reaching the maximum number of months on Seasonal Standby Plan. Otherwise, Sprint automatically changes the subscription to a current plan.

In the even your device is lost/stolen we can restrict the usage however it will not interrupt tyour Service Plan. You will still be liable for your Monthly Charges.

I hope this was helpful. Let us know if we can provide additional information.

Chris

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