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Service outage in San Diego?

Journeyman

Service outage in San Diego?

My iPhone 5 has been searching for a Sprint signal for the past two days.  When I call it from my Verizon work phone it goes straight to voicemail.  What is going on?  And why can't I figure out how to report a problem on this website????

3 REPLIES
Wizard

Re: Service outage in San Diego?

Thanks for bringing up service concerns in San Diego.  There are some open alerts and outages in the area, can you provide cross streets & a zipcode, I'll be able to narrow down to your service towers.  Is data also affected?  The best place to report any network or service problems would be through these forums.

*Darryl

Sprint Social Care

Journeyman

Re: Service outage in San Diego?

My sprint service has been terrible recently, zip code 92123. Is there currently an outage there? It's been for about 3 days now.

Wizard

Re: Service outage in San Diego?

thetrevca....I apologize for the delayed response, our Communities section was undergoing maintenance yesterday.  I've taken a look at the area 92123 and there's a few nearby towers undergoing Network Vision upgrades.  Yesterday there were some service outages have that closed.  What services were affected, voice or data?  Provide cross streets, I'll be able to narrow down service tower and take a deeper look.

Thanks

*Darryl

Sprint Social Care