cancel
Showing results for 
Search instead for 
Did you mean: 

Sprint Discount Verification Nightmare. Shortest Sprint customer in history.

Journeyman

Sprint Discount Verification Nightmare. Shortest Sprint customer in history.

I am eligible for a phone service discount with Sprint through my employer. Sprint sent me an email with a link to their online discount verification form to my work email. Here's the link to Sprint's Discount Verification page.

http://www.sprint.com/verify

The form asks for:

  • Account Holder Name
  • Sprint Wireless Number
  • Email address of your work, university or organization
  • Personal email address

All of this information was entered correctly, but when I submit the form I get the error We're sorry.  Your email domain was not found.  Please  re-enter or if you dont have one, click the link below "No work email  address?"

Now, bear in mind that the work email address domain that Sprint can't find is the exact same email address they used to send me the discount verification form. I talked to Sprint Customer Service about this issue and they told me to follow the instructions for Sprint Discount Program: Applying for discounts by fax or email. Sprint provided 2 fax numbers:

  • 913-523-1987
  • 877-687-8211

I prepared all of the documentation Sprint requested for Discount Verification via fax and tried to fax the documents using the first number provided. It rang and rang until the call timed out.

I prepared all of the documentation Sprint requested for Discount  Verification via fax and tried to fax the documents using the second number provided. It rang and rang until the call timed out.

I am now boxing up my phone in preperation to return it to Sprint and cancell the service. Every aspect of my dealings with Sprint has shown that the whole operation, from ordering to support, is inept. I'm sure the return process will be no different.


15 REPLIES
Master

Re: Sprint Discount Verification Nightmare. Shortest Sprint customer in history.

I believe when it says it can't find your domain, that means that of all the disounts Sprint offers, none of them are connected to an email address with the domain of your email.  It just means it couldn't find your company.  You will have to submit the fax.  I called the first fax number right now and it instantly beeped just as fax machines do....

-John

Journeyman

Sprint Discount Verification Nightmare. Shortest Sprint customer in history.

Thanks John,

The company in question is very well known and has an agreement with Sprint to provide these discounts. The discount was acknowledged by Sprint during the ordering process! If Sprint can’t verify the email domain of a company that Sprint  themselves say they have a discount agreement with then something stinks  at Sprint, and as far as I can tell everything stinks at sprint. My  main question at this point is how do the manual, cables and phone fit  back into the box? Just doesn't seem to back in as easily as it came out.

Master

Sprint Discount Verification Nightmare. Shortest Sprint customer in history.

Alright.  You have to return the device the same way in which it was received.  If we sent it to you through UPS then you'll need to contact Order Support and they will send you a recovery box.  Their # is: 8667898292  If you bought it from a Sprint store, you'll have to return it to any Sprint corporate store and have all the original packaging etc...

-John

Master

Sprint Discount Verification Nightmare. Shortest Sprint customer in history.

I'd hate to see this sour your Sprint experience, I'm sure a simple phone call and they could apply the discount, I'm surprised the rep here hasn't PM'd you asking for the information to do it for you.

How to return or exchange your device

If you purchased from a retail store or other third-party retailer, please return items to the original point of purchase.

If you made your purchase on sprint.com or over the phone, you may return items to select Sprint stores or we will also accept returns by mail. Call 866-789-8292 for detailed instructions. Representatives are available Monday through Friday from 8 a.m.–11 p.m. EST, and Saturday and Sunday from 9 a.m.–9 p.m. EST.

Master

Sprint Discount Verification Nightmare. Shortest Sprint customer in history.

Thank you John for the PM, Under the new policy(effctive 11/6) I now know that reps cannot add the discount like they had been able to before.

Journeyman

Sprint Discount Verification Nightmare. Shortest Sprint customer in history.

All right, in all seriousness, I've spent hours talking to Sprint Customer Service reps on this discount verification issue and Sprint has provided no solution. The real question here is:

Why can't Sprint find the domain of a valid e-mail address from a major company they have a discount agreement with?

I'd love to hear the official answer. Does the Sprint Discount Verification tool even work??? I'm starting to think it's just there for show. And why is Sprint directing me to use the "No Work e-mail" verification option when I have a valid work e-mail? Sounds like they'd rather have the customer do all the extra work to avoid addressing and fixing the real problem themselves. All calls to customer service have addressed issues that I might have, such as entering the information into the verification form incorrectly. They never looked inward and checked for mistakes on their part. The CS rep couldn't even access the order information via the ticket number that sprint provided, stating that since they (CS rep) did not process the order, they did not have access to it. I asked the CS rep to escalate the issue and I was told there's no way to do that. I asked for a case number for this reported issue, for reference when I call back, and the CS rep could not supply one. Looks like Sprint has tied the hands of their CS reps pretty tight. All I've gotten from the CS reps are "sorry's" and "I don't know's". I'd really rather not have to change provider as I already have my phone and am happy with it. I'm jumping through hoops trying to give Sprint my business, but if Sprint can't solve a simple issue that was discussed and acknowledged during the order process, Sprint is leaving me no choice but to take my business elsewhere. I really don't have time to  be shuffled through this long and painful process and do Sprint's work investigating this problem. I'm sure there's no one at sprint customer service busy working on this and planning to call me back with a breakthrough. If Sprint was as sharp on their discount verification process as they are on their return process (easily quoted to me in 2 replies so far!) there wouldn't be a problem.

Wizard

Sprint Discount Verification Nightmare. Shortest Sprint customer in history.

Tom, this process doesn't look too difficult, especially via email:

Sprint Discount Program:
Applying for discounts by fax or email

If you don't have a work, university or organization issued email address, there's no need to worry. Receiving a monthly service discount from Sprint is still easy!

Simply submit the information requested below to help us verify your eligibility. Once we validate your information, you'll receive an email from us confirming your discount enrollment.
  • Eligibility verification takes approximately three (3) business days after your application is received.
  • Once approved, your discount will be applied to your account in 1 to 2 bill cycles
What we need:

A Completed Discount Program Request Form that includes:

1.
Proof of eligibility by submitting a copy of one of the following items:

  • Current photo identification badge.
  • Active membership card that includes your name.
  • Unexpired corporate or financial institution credit card. The card must have your name and the name of the affiliated company/institution.*
  • Recent pay or pension stub issued within the last 60 days. It must include your name and the name of your company.*
  • Current statement of account (as a credit union member) issued within the last 60 days. It must include your name and the name of the affiliated organization.*

  • *Black-out completely or delete all confidential information, such as social security number, financial institution account numbers, credit card numbers, and salary detail. Ensure the following information is clearly displayed on your proof of eligibility: your name, employer/university/organization name and applicable date. Sprint is not liable for confidential information that you do not black-out or delete.
2. Authorization for a new 2-year Service Agreement (for current customers only; new customers on a new term have met this requirement).

How to submit:

Within 14 days of service activation, fax or email us your completed form and proof of eligibility to the attention of Sprint Corporate Accounts:

Journeyman

Re: Sprint Discount Verification Nightmare. Shortest Sprint customer in history.

I agree, Subee. Reading the simple instructions does look easy. So easy, in fact, that you'd almost expect the actual process to be easy. But what if you follow the simple instructions and it doesn't work? What if you follow the simple email instructions and it gets bounced back every time? The instructions still look easy.

Journeyman

Re: Sprint Discount Verification Nightmare. Shortest Sprint customer in history.

You mentioned that you've spent "hours" talking to customer service (a misnomer in itself in most cases).

Try this.

I spent six (6) hours on one day alone, six straight hours, getting bounced around from point to point, cut off, transferred, ad nauseum, until I finally, at my wits end, found one person with an IQ over "DUH" that understood the problem and had a "fix" for it. Previously, I'd spent a conservative total of 15 hours on the phone with these people, resolving absolutely nothing!

Without a doubt, I've found the term "Customer Service" as it applies to Sprints non-walk in service, to be a total fabrication!!

Good luck with your issue.

Community News

Having trouble posting or viewing your Private Messages? We made an update to the Community registration process which requires you to validate your email, click here to read more about it.