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Sprint's service is terrible--anybody else having problems?

Journeyman

Sprint's service is terrible--anybody else having problems?

So, I think I am going to end up suing sprint.  Here is my reasoning why.  In about October of 2012, my service went from being A+ to absolutely terrible.  Every single message I sent was returned as unsent, I could not make phone calls, I could not receive phone calls, I could not reach my voicemail, NOTHING.  I got ahold of sprint after hours of trying to place a call to them from my device.  When I got through, I was told that the towers in my area are being updated for better data and voice services, so this was a temporary thing and would be better come the end of the week.  Well, while the problem was less prominent, I still had problems (I cannot make it through an entire phone conversation without having my call drop at least 2 times--and this happens to the other 4 devices on my account).  Fastforward to November.  I am still having the same issues, so I contact sprint again, and they claimed that it was from the effects of Super Storm Sandy (AKA, New Jersey's scapegoat for being a poop of a state).  I was told the towers would be up and running in a week.  2 weeks later, I am still having problems.  When I called back to sprint, I was told that they are updating their towers (Wait, didn't they do that a month ago?).  They also told me that because my phones were down for 2 weeks due to the hurricane, I would be getting a credit on my bill for the amount of lines I have and the amount of days out of service.  Apparently half a month of service (on my bill, this would be about $125.00) is only worth $2.45 to sprint.  So, I call sprint--mind you, this call took over 2 hours because my phone still can't make calls 1/3 of the time, and the other 2/3 my calls are being dropped.  Sprint acknowledged that every phone on my account is having problems, and that there are no tower issues according to their systems, and to go to the sprint store to have our phones looked at.  I listened, went to the store, and got turned away for having iPhones.  Went to apple, and apple replaced almost all my devices (and then had to fight with sprint to remove the $38 activation fee for my devices not working and being replaced), and I still have problems.  Now, my sister has her own plan on sprint, and she is having the same problems.  About the beginning of January, I called sprint, and they told me that they were going to put a ticket on my account to have the techs track my, and my family's, usage to find out what towers I was being connected to, and how to go about fixing the problem, and that they would call me in a couple of days to get back to me (assuming my phone got the call, that is).  Well, weeks go by, and no call, so I called sprint back, and I was told there was never a ticket opened on my account, and they need to look into the issue.  At this point, I have been almost 4 months with barely usable service--I got yelled at by a judge due to my call dropping during an unemployment hearing--, and paying almost $260 bucks for said poor service.  is anybody else having similar issues?  I plan on suing sprint for fraud since they will not let me out of my contract, and I cannot use my services.  I might also consider damages since it is affecting my professional life, as my phone is daul usage for personal and business.  T

And sprint, if you read this, and actually care to make a response, it had better be a good one, because you've done nothing but lie and manipulate me and I am not having it any more.  I would rather use a tracfone over your service, and that is saying something.

25 REPLIES
Journeyman

Re: Sprint's service is terrible--anybody else having problems?

Yes, I know that they are overcharging me, however they always seem to make some way seem as if its justifiable.

Journeyman

Re: Sprint's service is terrible--anybody else having problems?

We have been having the exact same problems and getting the exact same ridiculous answers.  Our service used to be perfect and now it's useless.  They just offered me $25 credit on my bill for our inconveniences.  They have been going on and on about how they are upgrading towers but it's been going on for months with no end in sight.  The service continues to get worse instead of better.  I am ready to scream but they refuse to waive our termination fee even though we can't use our phones 1/2 the time and still have to pay 170/month.  And, yes, my phone is for work too.  I find myself using my patient's  phones to call physicians!  UNACCEPTABLE!!!!

Journeyman

Re: Sprint's service is terrible--anybody else having problems?

I hear ya.  Mine is stuck on roaming most of the day!

Wizard

Re: Sprint's service is terrible--anybody else having problems?

brunoroxmysox,

Wow. Why don't we look at your area and account and help you. Please PM me your Sprint number, pin, and community name and I will answer you back. I will do eveything I promise to do and won't make any promise I can't keep. Please allow until Monday for a response.

Andrew B.

Sprint Social Care

Wizard

Re: Sprint's service is terrible--anybody else having problems?

sharpsolutions,

Thanks for joining the conversation. Can you provide an example of how we overcharged you? We certainly don't want to overcharge our customers and if it is something that we can fix we will!

Andrew B.

Sprint Social Care

Journeyman

Re: Sprint's service is terrible--anybody else having problems?

For a long time now I have been having issues in extreme upstate NY that creates a problem about 1 out of 10 calls/messages/data attempts.  I receive network errors and failures.  I also have messages and voicemail that will not download to my phones.  Some days are worse than others. 

I made the mistake of following Sprint's solution of porting over my wife's phone service to Sprint.  They said it was the other carriers' issue and putting our phones on the same network would fix the failures between our phones.  Unfortunately that was not the case, and the problems have continued for both phones.  The lack of reliability has caused many issues with work, family, and friends. 

I have made several calls to Sprint and they say there are no issues in my area.  This is contrary to my local store telling me there is a well known issue in my area, one that has been ongoing for quite some time.  They tell me that Sprint is working on the problem.  The local store acknowledges the problem has been going on for too long.

I started documenting the issues and have stopped by the local store numerous times to show them the failures.  I followed up by calling Sprint as well, giving the information, store location, and the local specialist's name.

I recently contacted Sprint, again, to reason with them that enough is enough; I need to switch to another network.  I had given them time (too much time) and that I even had tried to help them help me by moving my wife's service to Sprint.  I was transferred up the chain of supervisors to a representative, one that seemed so smug that it was offensive. He had no empathy for all my efforts and issues.  It soon became obvious that my reasoning and request to consider the documented issues and known local service issues was wasted time.

My only request was that the newer phone, that was moved to Sprint (per their recommendation), be released of an early termination penalty. The other phone is 1 and 1/2 years past the contract end date so no pentaly would occur.

Sprint put me in a situation with two options (each cost me about the same):

  • I give in (ugh), pay the breakup fee, and wave goodbye to Sprint forever.  I then start a new phone on a different network but I keep the telephone number.
  • I freely move the older phone to another network and then change the newer phone plan to the minimum service without smart phone features for the remainder of the contract (looks to be ~$20 per month).  I will then get a new telephone number for a another.

Is there anything else that I could/should do?

Wizard

Re: Sprint's service is terrible--anybody else having problems?

irritated663,

I know your upset and we are working very hard on the vision upgrades, please post your zip code and cross street so I can take a look.

Andrew B.

Sprint Social Care

Wizard

Re: Sprint's service is terrible--anybody else having problems?

BossWalrus,

Roaming half the day? Not good! May I have your zip and cross streets? What device do you own?

Andrew B.

Sprint Social Care

Wizard

Re: Sprint's service is terrible--anybody else having problems?

n-a-c,

I'm sorry to hear about the issues you're having and I do want to help. Let's start with the area that you are in, may I have the zip and cross streets? What devices are you using?

Andrew B.

Sprint Social Care

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