So just got off of the phone with executive customer service and what I was told was that based on the deal sprint struck with apple there is ZERO flexibility when it comes to iPhone for existing customers. His next words to me were take it or leave it. So I have decided to leave it. If I'm gonna get treated bad then I at least want good coverage, and I live in overland park where there is no excuse for poor coverage.
I really don't care what AT&T and Verizon are doing I only care about sprint. Sprint had really good customer service and took care of long time customers until they got the iPhone now all that has gone down the drain...unless your a new customer or eligible for the upgrade.
Yep. Take it or leave it. It's the same thing you will hear at any carrier when it comes to the iPhone, or any phone if you are an existing customer. Luck of the draw that the iPhone became available on Sprint for many people when they were in the middle of a contract. I had to wait to get my EVO for the same reason. So nothing has really changed. Yes, for business reasons they dropped the Premiere program and got rid of the 1 year upgrades and many people, including myself, no longer have a $75 discount.
So leave. Find out the same policies exist everywhere else plus you will pay more in the long run for the same (or less) on a plan.Waiting for my eligible upgrade in June. By then maybe we will know more about the iPhone 5 debut and I will be one of the lucky ones to get in on it right away... and then have to listen to everyone else in the middle of a contract who really, really, really wants one cry, cry, cry again. Deal with reality and lose the air of entitlement Have a nice day.
We are eligible may 2012 But we did have a $75 credit for being premiere but of course that was taken away 10/1 sooo now it's the may date for both lines.
I know sprint is betting on adding enough new customers to justify the ones it is losing, but a lot of those new customers probably will become collection accounts, on the other hand I have been a customer for years and never been late, but that means nothing now that sprint has the iPhone and can treat people like they did circa 2001ish.
MGman61 you choose to wait which is your choice. I chose to come here and voice my dissatisfaction with the way we are being treated. For the record I never expected the same price as a new customer but I expected to be able to use the benefit I have earned. I for one do not just roll over and accept it when I am wronged I will voice my opinion which I am allowed to do. Probably the reason they provide these boards don't you think ?
I see. I don't want to lose you as a customer, but I do understand your unhappiness over the Premier program ending. I assume you were considered a "Premier Silver" customer, vs. a "Premier Gold"?
I object to you saying "us". I had an amazing experience actually. I started my contract with them last March (2010). Was due the $75 upgrade which was removed early this month and then told my upgrade was due Jan 1st. However, yesterday I called customer services to find out how much I would need to pay for the iphones (I have 2 phones one for my wife too) out of pocket the cust service rep said "I can put in a request for early upgrade, cant guarantee it and youll need to sign up for another 2 years" I said please put in request. 2 hours later she called back and it was accepted. And at 4 am I ordered the 2 phones at the great upgrade rate. I am a silver level customer and was dealt with amazingly well. Kudos