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What is the Premium Data Charge for again?

Wizard

Re: What is the Premium Data Charge for again?

FireyFate,

I'm sorry to see you feel this way in regards to the information Samantha replied with.  We are here to help to the best of our ability and generally basic troubleshooting fix most issues.  I apologize if we seem repetitive or we ask you to perform steps you may have already taken.  Reviewing Phoenix, Az. we have completed many capacity enhancements to help with service congestion and to prepare the region for Network Vision and 4G LTE launch.  We understand our customers want to obtain the best service and fastest speeds and we are working diligently to have it completed without compromising the quality of the upgrades.

Sprint Social Care Team

David

Wizard

Re: What is the Premium Data Charge for again?

Gracie714,

We highly appreciate your feedback in regards to your experience with our services and history of phone purchases.  Are you aware that Indianapolis has officially launched 4G LTE in many locations?  It can be viewed here http://coverage.sprint.com/IMPACT.jsp?INTNAV=ATG:HE:Cov under Data tab which verifies the information.  I apologize for any delays in the launch and we would hate to see you leave due to the assumption of no 4G LTE in your area when it is available.  We understand in getting the best possible pricing and Sprint does have a very competitive edge with our standard rate plans and unlimited data plans.

Sprint Social Care Team

David

Journeyman

Re: What is the Premium Data Charge for again?

don't remind me. Maybe they will want to charge us 5 dollars to call customer service again too.

Journeyman

Re: What is the Premium Data Charge for again?

I-am-Sam wrote:

Have you done any troubleshooting to speed things up? May I get your zip and major cross streets to take a look into your area?

Thanks!

Samantha

Sprint Social Care

Tuesday-Saturday 11am-8pm MST.

This is such an insulting non-answer.  You know the speed is pathetic... this is on every phone for everyone I've talked to with Sprint.  Should we all "troubleshoot?"  I'm an aerospace engineer... your zip code information isn't going to do anything.  It is bad EVERYWHERE in this city. 

Just be a good little phone-picker-upper/internet-pacifier and tell your bosses we are getting tired of this run-around. 

Journeyman

Re: What is the Premium Data Charge for again?

The issue is that for 4 years and 5 new 4G phone purchases sprint has told me 4G would be in Indianapolis "this year" or "soon."  Well, that is not true.  Sprint will never provide service for my 4G phone in my area.  Never.  I can't get out of my contract and I can't get an upgrade to an LTE phone without paying hundreds of dollars.  So, thanks anyway Samantha, but I do not need information on my area.  I have the information.  Just waiting out my contract to exercise my choice to go to a company with more competitive rates and better service offerings, and sadly, better customer service than Sprint has given for the last year.  It's like 2001-2002 all over again.  Who's been with Sprint long enough to remember that?

Highlighted
Wizard

Re: What is the Premium Data Charge for again?

Gracie714,

I know how the premium data charge can be confused for a 4G charge. This charge is for all smart phones, because on average smart phones use 10x’s more data than a basic phone. An example of a 3G phone that gets tis charge is the iPhone4. Have you done any troubleshooting to speed things up? May I get your zip and major cross streets to take a look into your area?

Thanks!

Samantha

Sprint Social Care

Tuesday-Saturday 11am-8pm MST.

Journeyman

Re: What is the Premium Data Charge for again?

If you want to make it right for us customer. Who never even got wimax 4g. HOw about crediting our bills back the bs premium charge.

That's how you would keep this customer.

Journeyman

Re: What is the Premium Data Charge for again?

Don't worry Gracie, I do have a top of the line 4G LTE Phone... and I can assure you that your data speed would still be pathetic if you did too. 

Journeyman

Re: What is the Premium Data Charge for again?

I think the premium data fee is so I can get a blazing fast 14.08 KBps in Phoenix AZ, the fifth biggest metropolitan area in the country.

Check out this speedtest I did 10 minutes ago on my Galaxy SIII... if you can handle the excitement that is!

http://i.imgur.com/sqk6P0e.png

Journeyman

Re: What is the Premium Data Charge for again?

You know, when it was first added to my account when I purchased my last phone, the rep told me it was a new fee "the government" made them charge.  I have come to learn that Sprint will have their reps say anything, regardless of the facts. 

Bottom line is they do not provide me 4G service, and unless I pay exhorbitant fees to cancel my contract and go to a company who will provide me 4G, OR pay them an exhorbitant "early upgrade" fee to get a phone capable of 4G LTE, I won't be getting 4G at all.  Sprint has me trapped.  I have an escape plan though. :-)