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outage in Ohio?

Journeyman

outage in Ohio?

Talked to a rep because I had very slow data speeds. Almost unusable. I'm in Northeast Ohio, anyone else have this issue? Rep informed me a known outage is being worked on, and gave me a ticket number (9971914). I cant seem to find a way to check updates. Is there any new info out there? Thanks.

3 REPLIES
Wizard

Re: outage in Ohio?

xb3458,

I am happy to help with this situation. I looked up the ticket for you and it is still on going. They have an estimated time frame of about 72 hours. I would not live and die by this estimate. We have local phone company and Sprint engineers working on this issue at this time. Thanks for your patience. It is appreciated.

Sean L

Social Care

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Journeyman

Re: outage in Ohio?

Thanks!

Wizard

Re: outage in Ohio?

xb3458,

No problem, we are always here to help. Please let us know if you have any other questions or concerns!

Sean L

Social Care

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