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It's easy to view your bill from Sprint.com or the Sprint Zone app to check your balance, due date or review past usage.  To learn more, click here: http://bit.ly/2f2Clyh This document was generated from the following discussion: Learn about your online bill
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Did you come looking for information and find that discussions on your subject have been locked?  Maybe you asked a question a few weeks ago and return to find that the discussion is now closed?  No need to worry, it's all part of keeping our Community house in order. Sprint Care responds to messages primarily in the Customer Service space Monday through Friday, 9:00 AM - 10:00 PM Central Time. Typically, questions and inquiries are answered within 24 hours of receipt during those hours. If you post on a weekend or during late night hours, the team will review your question when they are next online. Other members may also offer their thoughts, opinions and suggestions. We’re a community, after all! If you need assistance right away, you’re more than welcome to talk to us on Facebook at Sprint.com/Facebook or through Twitter at @SprintCare. If you've started more than one thread on the same topic or posted in more than one older discussion, the Sprint Care team will pick one in which to work with you. This way, you have all the information in one place.  The other old discussions or extra threads may be locked or removed by a Community Moderator, Admin or Manager. The Care team works to help as many people as possible, keep discussions organized and easy to read, we will typically lock a discussion once a question has been answered and/or if there's been no new activity for at least 36 hours. What if your question wasn't addressed (or you have the same problem) but now the thread is locked? Take the time to read through the whole discussion and ensure that you follow any self-help or troubleshooting steps listed in the thread. If you still need help or have more questions, feel free to create a new discussion of your own (look for the “Start a discussion” icon on the left side of your screen). Occasionally, a member may create several identical (or nearly identical) discussions, put up messages that contain inappropriate content or a thread will stray off topic and become unproductive. These activities are a violation of our Community Guidelines and those threads may be locked or removed.  You can review our Community Guidelines here for more information. Sprint Community: The Buzz Insider: Sprint.com Community Terms, Conditions & Guidelines If you have a question about why a discussion was locked or removed, you may message me (your friendly neighborhood Community Admin ) or the Community Manager Community_Robby Please do not create a new discussion specifically to talk about one that was locked previously.  We're so glad you've joined us on our Community. It's our goal to create a space where customers and others can receive help, share knowledge and experiences with one another. We’re not above having a little fun along the way. Maintaining the space takes a bit of housekeeping and locking older and/or resolved topics is part of our effort to keep your Community organized and easy to use.
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Retiring Sprint Care email in Community update Effective: 4/10/15 Recently we posted information on changes to the way Social Care is interacting with customers in Community.  To view those changes click here.  We have an additional information regarding changes with Sprint Care.  In our continuing effort to simplify and improve the experience within Community for customers, the SprintCare user name you may have become accustomed to seeing in the forums is being retired effective 4/10/15.  Why are these changes taking place? With the previous changes announced on 3/18/15, Sprint’s Social Care agents now respond as individuals. Thus, there is no longer a need for a common user name.  As you may have noticed, starting 3/19/15 a majority of Sprint Care responses have been with the format Sprint_Name. This will be naming convention you will exclusively see going forward.  The ability to communicate with individually named Sprint Care agents should help avoid confusion and provide you with a more personal experience.  As of 4/10/15, any @mentions or direct Private Messages to the SprintCare user name will result in no response!  How to contact Social Care? If you need assistance of the type falling under the 3/18/15 update, simply create a post in the Customer Service forum in Sprint Community during our hours of operation: Monday through Friday 9:00 AM CT – 10:00 PM CT.  A Sprint Care agent will be happy to review and, if necessary, communicate via Private Message.  Should you need assistance outside our hours of operation, please feel free to contact us at twitter.com/sprintcare or on Sprint’s Facebook page.
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Important Changes Coming to our Community Effective: 03/19/15 To simplify and improve the online Community experience, Sprint customer service representatives responding under individual Sprint user IDs rather than the user name “SprintCare.” The User IDs will include a “Sprint_name” user ID.  Additionally, Sprint’s Social Care team will answer inquiries in the Customer Service forum only.  Network forum will be shut down in the coming weeks so network related questions should be directed to the customer service forum from now on. Why are these changes taking place? The purpose of our online community is to provide a forum for our customers to ask questions and receive answers from other customers.  The community is moving back to this approach and shifting customer service related inquiries to their proper forum. What types of questions will be handled in the customer service forum? Account modifications: Transfers of Liability Military or Seasonal Standby support Discount program questions or inquiries Products and services (Account related) Example: Spotify, Sprint Family Locator Total Equipment Protection (TEP) questions and/or assistance Billing Issues Unexplained charges or disputes Assistance setting up or modifying auto-pay or e-bill Missing credits or adjustments previously promised Order Issues Order information missing or incorrect Returned equipment escalations Easy Pay and Lease Issues General Customer Service Feedback on customer service experience How to contact Social Care? When interacting with Social Care in community discussions your needs may require additional assistance, account access, or specialized troubleshooting.  Protecting your personal, account information on and offline is important to Sprint, and that’s why we’re asking you to send us a Private Message so we can get in touch with you. If you need personal assistance, Sprint Care will be available in the Customer Service forum and will be able to handle your issues/concerns via Private Message to their individual Sprint_name user names. What if I accidently ask a question in the wrong forum? Our moderation teams will do their best to move those threads to the customer service forum however, based on the volume of discussions posted each day, you’ll be relying on other customers to help guide you there or answer your question directly.
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Multimedia errors including audio, visual/video and server.
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Mobile IP Handset error codes
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Network errors on the handset
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Step by step instructions to help save pictures.
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We've decided to bring back the Buzz About Wireless Wireless Glossary to help explain some of the terms you might see on Sprint.com.  Feel free to add or edit any definitions.  Be advised that any information you read below is generated by the users of this community and not necessarily the opinion of Sprint. 3G The    third generation of technology of the mobile wireless industry. This  standard   allows for high-speed, always-on data transmission and  reception. Users can   handle e-mail, instant messaging and Web browsing  as smoothly as current   wired technologies. Access Fee A    monthly fee charged to the customer by the local landline telephone  companies   for access to the local telephone network. Cellphone  customers pay an   additional 3 percent federal excise tax. Activation Fee Typically in the $35 range. This is a one   time fee that appears on the first cell phone bill. Airtime The time spent on an active cell phone   connection whether on a incoming, or outgoing cell phone call. Analog Analog  is a method of modulating radio   signals so that they can transmit  voice or data information. This technology   has for the most part been  replaced by digital transmission. Most cell phones   in production today  are 100% digital. Antenna A  device used for transmitting, sending and   receiving radio signals.  Typical cell phone antennaes are either internal or   external. Some are  retractable. Automatic Call Delivery A  feature that permits a cell phone to   receive incoming calls, even  when roaming. In times past one would have to   inform callers of  certain codes when the receiver would be in roaming mode. Band Range  of radio frequencies between two   defined limits which are used in  wireless communications. 800 to 1900 MHz is   the band used for CDMA.  Whereas 900 - 1800 and 1900 are used for GSM. Bandwidth The  capacity of a transmission channel.   Bandwidth is dependent on the  frequency ranges available. The 'bandwidth' or   the width of a  frequency band determines maximum transmission speed available   to  subscribers. Each radio channel has a center frequency and additional    frequencies above and below this carrier frequency which is used to  carry the   transmitted information. BlackBerry BlackBerry  is a two-way wireless device, made by Waterloo, that allows   users to  check e-mail and voice mail (translated into text), as well as page    other users via a wireless network service. Also known as a RIM device,  it   has a miniature qwerty keyboard for users to type their messages.  It uses the   SMS protocol. BlackBerry users must subscribe to a  wireless service that   allows for data transmission. Bluetooh A  radio technology making transmission of   signals over short distances  (3 feet) between telephones, computers and other   devices possible  without the use of wires. It is possible to link household   appliances  to a controlling device, like your digital cell phone. Broadband Communications    medium that uses a wide - bandwidth channels for sending and receiving  large   amounts of data, video or voice information. ie. cable tv. Call   Tones Assign   sounds, music, etc to replace typical ringtone callers hear. Can be assigned for individual numbers,   groups, all incoming callers, day or night. Call Waiting Call    Waiting alerts you to incoming calls while you are on a call by  sounding a   distinct tone. The display screen shows that a call is  coming and the caller’s   phone number. Caller ID A  calling feature which displays the   originating phone number of an  incoming call. This of course is very handy   for screening calls that  you may not want to accept at that time. Carrier A Company providing wireless telecommunications   services such as Cingular, AT&T, T-Mobile, Verizon, Alltel, Suncom, etc. CDMA Code  Division Multiple Access. CDMA   technology was originally developed  for military use in the late 1960's, and   is a multiple access  technique, using sequenced code to divide traffic   channels within the  same radio channels. Verizon uses this technology in the USA. Cell The  basic geographic unit of a cellular   system and the root term of  cellular. An overlapping network of cells make up   a city coverage, and  each of them are equipped with a radio transmitter and   receiver or a  base station. Cellular The  most familiar type of wireless   communication. It is called "cellular"  because each service area   was divided into cells or cell stations. Cover or Faceplate Protective cell phone covers protect your   phone and also gives your cell phone a unique appearance, or fashion   statement. Coverage Area The  area which a wireless network company   offers service for their cell  phone subscribers. This area is usually depicted   on an area map. Cross Talk The leakage of a signal from one cellular   channel to another. Decibel A measure of the sound volume intensity. The   measurement is logarithmic, and 7 is 10 times louder than 6. Digital Information represented by non - continuous   values or signals sent between cell phones. It is binary. Digital Quad-Band Operates    on the Nationwide Sprint PCS Network in the United States and where  Sprint   has CDMA roaming agreements domestically and internationally. Operates on the Sprint Nationwide PCS Network on 800MHz/1900 MHz CDMA and on   900MHz/1800 MHz GSM. Dual Band A wireless phone which is capable of   operating on two different frequencies, for example 1800 - 1900 Dual Mode A wireless device that can be operated on   analog or digital transmission networks. This is different than dual band. Dual-Band Phone Operates    on the Nationwide Sprint PCS Network and on analog networks where  roaming   agreements are in place. Operates on 1900 MHz CDMA networks  and 800 MHz   analog networks. Dual-Band/Tri-Mode   Phone Operating    on two digital bands plus analog networks. This type of phone gives you  the   combined coverage of both dual-band and digital dual-band phones. Operates on 800 and 1900 MHz CDMA networks, and on 800 MHz analog networks. Duplex The  ability to send and receive signals at   the same time. Cell phones are  duplex, so you can talk and hear together. Two   - way radios are  simplex and only one person can talk at a time. Encryption A method of encoding data for security.   Blackberry devices are triple encrypted. ESN or ELECTRONIC SERIAL NUMBER The 32 bit binary number assigned by cell   phone manufacturers that uniquely identifies a cell phone. EVDO  -  Evolution Data Only/Evolution Data   Optimized Evolution Data Only/Evolution Data Optimized (EVDO    or 1xEV-DO) is a high-speed network protocol used for wireless Internet  data   communications. The EVDO protocol supports asymmetric  communications,   allocating a majority of this bandwidth to downloads.  EVDO is based on the   1xRTT standard, providing data transmission  speeds wirelessly up to 3.1Mbps.   It is for always-on mobile packet  data and voice for GPRS-enabled cellular   phones, networks and handheld  devices. FCC -  Federal   Communications Commission The FCC regulates all systems capable of   interstate communications in the United States. Fingerprinting A system allowing a cell phone to be   uniquely identified by its radio transmission" fingerprint",   thereby reducing fraud. Flash Memory A  memory feature or component which allows your   cellular phone to save  information without power even if you remove the   battery your  phonebook numbers are saved. GPRS -  General Packet   Radio Service. This    is the technology that allows cell phones to access the internet  wirelessly.   You are not using your cellular bucket of minutes when  transmitting on GPRS. GSM 1800 is the digital GSM network used in Europe   and Asia using the 1800 MHz frequency. GSM 1900 or PCS 1900 uses the 1900 MHz frequency in   North America and Africa. GSM 900 GSM 900, called GSM, is the most widely used   digital network and now operating in more than 100 countries around the world GSM or GLOBAL STANDARD FOR MOBILE A digital communications standard for   cellphones used in over 60 countries. Handoff Transfers calls from one cell system to the   next with no loss of cellular or PCS call. Handset A wireless or cellular phone, cell phone,   digital, PCS, or analog mobile phone. Hands-Free Set With    Hands Free Kits, you can use your cell phone in your car without taking  your   hands from the wheel, or your eyes from the road. A mounted  speaker and   microphone provide you with a speakerphone in your  vehicle, which can also be   set to automatically pick up. The portable  hands free uses a cigarette   lighter male plug, while mounted handsfree  cellphone kits connect permanently   to the vehicle's power supply.  Wireless hands - free kits allow the use of   your cellular phone  without interfering with driving. Home Coverage Area The  area in which one may make cellular   calls without incurring long  distance or roaming charges. Some cellphones are   activated with  nationwide long distance coverage, but still have a local   coverage  area which is called home. iDen or INTEGRATED DIGITAL ENHANCED NETWORK A  radio system allowing integrated voice and   data services, so you can  cruise the web, send e-mail, and talk on the cell   phone all using the  same transmitters. This is what Nextel uses. Incoming Call a   call that you are receiving on your handset. Interconnection Fee A wireless call must sometimes be routed   through a landline in which a connection fee is charged. Landline Non  wireless telephone lines. These are the   network of fiber optic and  metallic or copper phone lines you see up on the   poles crossing the  road. Lead Acid or SLA Older   type of mobile phone battery with high power output, but are very heavy.S Li - Ion or Lithium Ion Lithium    cell phone batteries are more efficient and lighter in weight than  other   batteries listed here. Though more expensive, they develop no  memory effect,   and are the least toxic of current cell phone battery  technologies. Charging   requires a constant voltage, but the life of a  Lithium Ion battery can be   reduced by over 50 percent if overcharged.  Use only chargers that are   recommended or designed for Li - Ion  batteries. Chargers made only for the   nickel - based batteries should  never be used to charge lithium batteries,   because the levels of  monitored voltage sent to the cell phone battery is   different. microSD A   type of removable flash memory card designed specifically for mobile phones. Mobile Phone The term that can be inter-changed with   cellular phone or wireless phone. NiCd or Nickel Cadmium NiCd    cellphone batteries are known for their "memory effect". NiCd's    develop the less than nicad batteries develop a memory effect if  repeatedly   charged without being fully discharged. They perform best  if used regularly,   because they self - discharge if left unused,  losing as much as 10 percent of   their energy the first day, then 1 or 2  percent per 24 hours thereafter.   Nickel Cadmium battery chargers  should have preventative circuitry protecting   from overcharge. These  batteries are highly toxic and harmful and should be   disposed of as  toxic waste. NiMH or Nickel Metal Hydride These    cellphone batteries can have 30% more capacity than a same sized  NiCad   battery. These batteries are also relatively non toxic. However,  unlike   NiCad, deep cycling or discharging of the battery contributes  to a decline in   it's life, and so does constant over charging. In  general, Nickel Metal   Hydride technology is more sensitive to  overcharge, but the recommended   charging process is a constant charge.  They should always be rapid charged. OFF-PEAK HOURS The hours after the business day and during   weekends when the  wireless networks have less transmission. During these   hours the rates  are usually cheaper. This is usually between 9pm and 7am. PCS or PERSONAL COMMUNICATION SYSTEM, or SERVICE This is used to describe the many different   two-way digital services running at 1900 mHtz. Peak Hours The  hours during the business day when   wireless networks have the most  transmission. During these hours the rates   are the most expensive.  This is usually between 7am and 9pm. Personal Identification Number or PIN Used together with SIM card technology to   place calls using prepaid cell phones. Prepaid Cellular Pay in advace for cellular service. An   alternative to postpaid or contract cellular. R.F. or Radio Frequency In  the news a lot for its potential danger   to human health, cell phones  emit a very tiny amount of microwave non   ionizing type radiation. Roaming The ability to use a cellular phone outside   of your cellular or PCS company's service area. SIM or Subscriber Identity Module A  "SMART CARD" containing   subscriber identification data unique to a  user, and can be used to access   cell phone service minutes on the  network. Single-Band Phone Operates   only on the Nationwide Sprint PCS Network and has no roaming capability.   Operates on 1900 MHz CDMA networks. SMS or Short Messaging Service A  cell phone feature that allows PCS users   to send and transceive short  text messages. These messages are sent from cell   phone to cell phone.  This is not the same as email. Soft Key A  key immediately beneath the cellular phone   display window performing  the function currently listed on the cellphone   display screen. Standby Time The  length of time that a cell phone is   completely ready to send or  receive calls, but is not being used in a call.   This is one way of  evaluating the battery, as well as the efficiency of the   cell phone. Subscriber A user of wireless or other service(s)   bought from a service provider. Talk Time The  length of time a person can talk on the   cell phone without recharging  the battery. Usually expressed in minutes.   Typically 2 - 4 hours. TDMA -  Time Division   Multiple Access A   digital transmission format used for DAMPS and GSM format. Vibrating Alert A cell phone feature telling the user of an   incoming call by means of a vibration mechanism. Voice Activated  Dialing A feature that allows the user to dial a   telephone number by speaking the name or number into the cell phone. Voice Recognition A feature allowing cell phones to be   operated by spoken words. WAP - Wireless Application Protocol Wireless    Application Protocol is an open, global specification that empowers  mobile   users with wireless devices to easily access the internet. This  is not the   same as HTML internet browsing. There are certain websites  that have been   enabled to be viewed by cell phones. WIFI or Wi-Fi - Wireless Fidelity Standard 802.11b. It is a wireless standard capable   of far exceeding the data transmission expectations of 3G or third   generation. Wireless Data The service that allows you to send digital   information on a cellular phone. Wireless Internet A service granting access to the World Wide   Web or internet e-mail via wireless networks. Wireless Local Number Portability The ability to switch to a different mobile   carrier (service provider) and keep the same phone number. Portablity also allows landline phone   numbers to be transferred to a  mobile account.The number being transferred   must remain in the same  local geographic area. Wireless Provider A company providing communication services   to cellphones, PDA's or wireless web modems via a wireless network. WPAN: Wireless Personal-Area Network Wireless    Personal-Area Network (WPAN) is a PAN that uses wireless connections,  such as   Bluetooth. Actually all PAN uses wireless technologies.
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Having trouble posting or viewing your Private Messages? We made an update to the Community registration process which requires you to validate your email, click here to read more about it.