It's easy to view your bill from Sprint.com or the Sprint Zone app to check your balance, due date or review past usage. To learn more, click here: http://bit.ly/2f2Clyh This document was generated from the following discussion: Learn about your online bill
Did you come looking for information and find that discussions on your subject have been locked? Maybe you asked a question a few weeks ago and return to find that the discussion is now closed? No need to worry, it's all part of keeping our Community house in order. Sprint Care responds to messages primarily in the Customer Service space Monday through Friday, 9:00 AM - 10:00 PM Central Time. Typically, questions and inquiries are answered within 24 hours of receipt during those hours. If you post on a weekend or during late night hours, the team will review your question when they are next online. Other members may also offer their thoughts, opinions and suggestions. We’re a community, after all! If you need assistance right away, you’re more than welcome to talk to us on Facebook at Sprint.com/Facebook or through Twitter at @SprintCare. If you've started more than one thread on the same topic or posted in more than one older discussion, the Sprint Care team will pick one in which to work with you. This way, you have all the information in one place. The other old discussions or extra threads may be locked or removed by a Community Moderator, Admin or Manager. The Care team works to help as many people as possible, keep discussions organized and easy to read, we will typically lock a discussion once a question has been answered and/or if there's been no new activity for at least 36 hours. What if your question wasn't addressed (or you have the same problem) but now the thread is locked? Take the time to read through the whole discussion and ensure that you follow any self-help or troubleshooting steps listed in the thread. If you still need help or have more questions, feel free to create a new discussion of your own (look for the “Start a discussion” icon on the left side of your screen). Occasionally, a member may create several identical (or nearly identical) discussions, put up messages that contain inappropriate content or a thread will stray off topic and become unproductive. These activities are a violation of our Community Guidelines and those threads may be locked or removed. You can review our Community Guidelines here for more information. Sprint Community: The Buzz Insider: Sprint.com Community Terms, Conditions & Guidelines If you have a question about why a discussion was locked or removed, you may message me (your friendly neighborhood Community Admin ) or the Community Manager Community_Robby Please do not create a new discussion specifically to talk about one that was locked previously. We're so glad you've joined us on our Community. It's our goal to create a space where customers and others can receive help, share knowledge and experiences with one another. We’re not above having a little fun along the way. Maintaining the space takes a bit of housekeeping and locking older and/or resolved topics is part of our effort to keep your Community organized and easy to use.
Retiring Sprint Care email in Community update Effective: 4/10/15 Recently we posted information on changes to the way Social Care is interacting with customers in Community. To view those changes click here. We have an additional information regarding changes with Sprint Care. In our continuing effort to simplify and improve the experience within Community for customers, the SprintCare user name you may have become accustomed to seeing in the forums is being retired effective 4/10/15. Why are these changes taking place? With the previous changes announced on 3/18/15, Sprint’s Social Care agents now respond as individuals. Thus, there is no longer a need for a common user name. As you may have noticed, starting 3/19/15 a majority of Sprint Care responses have been with the format Sprint_Name. This will be naming convention you will exclusively see going forward. The ability to communicate with individually named Sprint Care agents should help avoid confusion and provide you with a more personal experience. As of 4/10/15, any @mentions or direct Private Messages to the SprintCare user name will result in no response! How to contact Social Care? If you need assistance of the type falling under the 3/18/15 update, simply create a post in the Customer Service forum in Sprint Community during our hours of operation: Monday through Friday 9:00 AM CT – 10:00 PM CT. A Sprint Care agent will be happy to review and, if necessary, communicate via Private Message. Should you need assistance outside our hours of operation, please feel free to contact us at twitter.com/sprintcare or on Sprint’s Facebook page.
Important Changes Coming to our Community Effective: 03/19/15 To simplify and improve the online Community experience, Sprint customer service representatives responding under individual Sprint user IDs rather than the user name “SprintCare.” The User IDs will include a “Sprint_name” user ID. Additionally, Sprint’s Social Care team will answer inquiries in the Customer Service forum only. Network forum will be shut down in the coming weeks so network related questions should be directed to the customer service forum from now on. Why are these changes taking place? The purpose of our online community is to provide a forum for our customers to ask questions and receive answers from other customers. The community is moving back to this approach and shifting customer service related inquiries to their proper forum. What types of questions will be handled in the customer service forum? Account modifications: Transfers of Liability Military or Seasonal Standby support Discount program questions or inquiries Products and services (Account related) Example: Spotify, Sprint Family Locator Total Equipment Protection (TEP) questions and/or assistance Billing Issues Unexplained charges or disputes Assistance setting up or modifying auto-pay or e-bill Missing credits or adjustments previously promised Order Issues Order information missing or incorrect Returned equipment escalations Easy Pay and Lease Issues General Customer Service Feedback on customer service experience How to contact Social Care? When interacting with Social Care in community discussions your needs may require additional assistance, account access, or specialized troubleshooting. Protecting your personal, account information on and offline is important to Sprint, and that’s why we’re asking you to send us a Private Message so we can get in touch with you. If you need personal assistance, Sprint Care will be available in the Customer Service forum and will be able to handle your issues/concerns via Private Message to their individual Sprint_name user names. What if I accidently ask a question in the wrong forum? Our moderation teams will do their best to move those threads to the customer service forum however, based on the volume of discussions posted each day, you’ll be relying on other customers to help guide you there or answer your question directly.
We've decided to bring back the Buzz About Wireless Wireless Glossary to help explain some of the terms you might see on Sprint.com. Feel free to add or edit any definitions. Be advised that any information you read below is generated by the users of this community and not necessarily the opinion of Sprint. 3G The third generation of technology of the mobile wireless industry. This standard allows for high-speed, always-on data transmission and reception. Users can handle e-mail, instant messaging and Web browsing as smoothly as current wired technologies. Access Fee A monthly fee charged to the customer by the local landline telephone companies for access to the local telephone network. Cellphone customers pay an additional 3 percent federal excise tax. Activation Fee Typically in the $35 range. This is a one time fee that appears on the first cell phone bill. Airtime The time spent on an active cell phone connection whether on a incoming, or outgoing cell phone call. Analog Analog is a method of modulating radio signals so that they can transmit voice or data information. This technology has for the most part been replaced by digital transmission. Most cell phones in production today are 100% digital. Antenna A device used for transmitting, sending and receiving radio signals. Typical cell phone antennaes are either internal or external. Some are retractable. Automatic Call Delivery A feature that permits a cell phone to receive incoming calls, even when roaming. In times past one would have to inform callers of certain codes when the receiver would be in roaming mode. Band Range of radio frequencies between two defined limits which are used in wireless communications. 800 to 1900 MHz is the band used for CDMA. Whereas 900 - 1800 and 1900 are used for GSM. Bandwidth The capacity of a transmission channel. Bandwidth is dependent on the frequency ranges available. The 'bandwidth' or the width of a frequency band determines maximum transmission speed available to subscribers. Each radio channel has a center frequency and additional frequencies above and below this carrier frequency which is used to carry the transmitted information. BlackBerry BlackBerry is a two-way wireless device, made by Waterloo, that allows users to check e-mail and voice mail (translated into text), as well as page other users via a wireless network service. Also known as a RIM device, it has a miniature qwerty keyboard for users to type their messages. It uses the SMS protocol. BlackBerry users must subscribe to a wireless service that allows for data transmission. Bluetooh A radio technology making transmission of signals over short distances (3 feet) between telephones, computers and other devices possible without the use of wires. It is possible to link household appliances to a controlling device, like your digital cell phone. Broadband Communications medium that uses a wide - bandwidth channels for sending and receiving large amounts of data, video or voice information. ie. cable tv. Call Tones Assign sounds, music, etc to replace typical ringtone callers hear. Can be assigned for individual numbers, groups, all incoming callers, day or night. Call Waiting Call Waiting alerts you to incoming calls while you are on a call by sounding a distinct tone. The display screen shows that a call is coming and the caller’s phone number. Caller ID A calling feature which displays the originating phone number of an incoming call. This of course is very handy for screening calls that you may not want to accept at that time. Carrier A Company providing wireless telecommunications services such as Cingular, AT&T, T-Mobile, Verizon, Alltel, Suncom, etc. CDMA Code Division Multiple Access. CDMA technology was originally developed for military use in the late 1960's, and is a multiple access technique, using sequenced code to divide traffic channels within the same radio channels. Verizon uses this technology in the USA. Cell The basic geographic unit of a cellular system and the root term of cellular. An overlapping network of cells make up a city coverage, and each of them are equipped with a radio transmitter and receiver or a base station. Cellular The most familiar type of wireless communication. It is called "cellular" because each service area was divided into cells or cell stations. Cover or Faceplate Protective cell phone covers protect your phone and also gives your cell phone a unique appearance, or fashion statement. Coverage Area The area which a wireless network company offers service for their cell phone subscribers. This area is usually depicted on an area map. Cross Talk The leakage of a signal from one cellular channel to another. Decibel A measure of the sound volume intensity. The measurement is logarithmic, and 7 is 10 times louder than 6. Digital Information represented by non - continuous values or signals sent between cell phones. It is binary. Digital Quad-Band Operates on the Nationwide Sprint PCS Network in the United States and where Sprint has CDMA roaming agreements domestically and internationally. Operates on the Sprint Nationwide PCS Network on 800MHz/1900 MHz CDMA and on 900MHz/1800 MHz GSM. Dual Band A wireless phone which is capable of operating on two different frequencies, for example 1800 - 1900 Dual Mode A wireless device that can be operated on analog or digital transmission networks. This is different than dual band. Dual-Band Phone Operates on the Nationwide Sprint PCS Network and on analog networks where roaming agreements are in place. Operates on 1900 MHz CDMA networks and 800 MHz analog networks. Dual-Band/Tri-Mode Phone Operating on two digital bands plus analog networks. This type of phone gives you the combined coverage of both dual-band and digital dual-band phones. Operates on 800 and 1900 MHz CDMA networks, and on 800 MHz analog networks. Duplex The ability to send and receive signals at the same time. Cell phones are duplex, so you can talk and hear together. Two - way radios are simplex and only one person can talk at a time. Encryption A method of encoding data for security. Blackberry devices are triple encrypted. ESN or ELECTRONIC SERIAL NUMBER The 32 bit binary number assigned by cell phone manufacturers that uniquely identifies a cell phone. EVDO - Evolution Data Only/Evolution Data Optimized Evolution Data Only/Evolution Data Optimized (EVDO or 1xEV-DO) is a high-speed network protocol used for wireless Internet data communications. The EVDO protocol supports asymmetric communications, allocating a majority of this bandwidth to downloads. EVDO is based on the 1xRTT standard, providing data transmission speeds wirelessly up to 3.1Mbps. It is for always-on mobile packet data and voice for GPRS-enabled cellular phones, networks and handheld devices. FCC - Federal Communications Commission The FCC regulates all systems capable of interstate communications in the United States. Fingerprinting A system allowing a cell phone to be uniquely identified by its radio transmission" fingerprint", thereby reducing fraud. Flash Memory A memory feature or component which allows your cellular phone to save information without power even if you remove the battery your phonebook numbers are saved. GPRS - General Packet Radio Service. This is the technology that allows cell phones to access the internet wirelessly. You are not using your cellular bucket of minutes when transmitting on GPRS. GSM 1800 is the digital GSM network used in Europe and Asia using the 1800 MHz frequency. GSM 1900 or PCS 1900 uses the 1900 MHz frequency in North America and Africa. GSM 900 GSM 900, called GSM, is the most widely used digital network and now operating in more than 100 countries around the world GSM or GLOBAL STANDARD FOR MOBILE A digital communications standard for cellphones used in over 60 countries. Handoff Transfers calls from one cell system to the next with no loss of cellular or PCS call. Handset A wireless or cellular phone, cell phone, digital, PCS, or analog mobile phone. Hands-Free Set With Hands Free Kits, you can use your cell phone in your car without taking your hands from the wheel, or your eyes from the road. A mounted speaker and microphone provide you with a speakerphone in your vehicle, which can also be set to automatically pick up. The portable hands free uses a cigarette lighter male plug, while mounted handsfree cellphone kits connect permanently to the vehicle's power supply. Wireless hands - free kits allow the use of your cellular phone without interfering with driving. Home Coverage Area The area in which one may make cellular calls without incurring long distance or roaming charges. Some cellphones are activated with nationwide long distance coverage, but still have a local coverage area which is called home. iDen or INTEGRATED DIGITAL ENHANCED NETWORK A radio system allowing integrated voice and data services, so you can cruise the web, send e-mail, and talk on the cell phone all using the same transmitters. This is what Nextel uses. Incoming Call a call that you are receiving on your handset. Interconnection Fee A wireless call must sometimes be routed through a landline in which a connection fee is charged. Landline Non wireless telephone lines. These are the network of fiber optic and metallic or copper phone lines you see up on the poles crossing the road. Lead Acid or SLA Older type of mobile phone battery with high power output, but are very heavy.S Li - Ion or Lithium Ion Lithium cell phone batteries are more efficient and lighter in weight than other batteries listed here. Though more expensive, they develop no memory effect, and are the least toxic of current cell phone battery technologies. Charging requires a constant voltage, but the life of a Lithium Ion battery can be reduced by over 50 percent if overcharged. Use only chargers that are recommended or designed for Li - Ion batteries. Chargers made only for the nickel - based batteries should never be used to charge lithium batteries, because the levels of monitored voltage sent to the cell phone battery is different. microSD A type of removable flash memory card designed specifically for mobile phones. Mobile Phone The term that can be inter-changed with cellular phone or wireless phone. NiCd or Nickel Cadmium NiCd cellphone batteries are known for their "memory effect". NiCd's develop the less than nicad batteries develop a memory effect if repeatedly charged without being fully discharged. They perform best if used regularly, because they self - discharge if left unused, losing as much as 10 percent of their energy the first day, then 1 or 2 percent per 24 hours thereafter. Nickel Cadmium battery chargers should have preventative circuitry protecting from overcharge. These batteries are highly toxic and harmful and should be disposed of as toxic waste. NiMH or Nickel Metal Hydride These cellphone batteries can have 30% more capacity than a same sized NiCad battery. These batteries are also relatively non toxic. However, unlike NiCad, deep cycling or discharging of the battery contributes to a decline in it's life, and so does constant over charging. In general, Nickel Metal Hydride technology is more sensitive to overcharge, but the recommended charging process is a constant charge. They should always be rapid charged. OFF-PEAK HOURS The hours after the business day and during weekends when the wireless networks have less transmission. During these hours the rates are usually cheaper. This is usually between 9pm and 7am. PCS or PERSONAL COMMUNICATION SYSTEM, or SERVICE This is used to describe the many different two-way digital services running at 1900 mHtz. Peak Hours The hours during the business day when wireless networks have the most transmission. During these hours the rates are the most expensive. This is usually between 7am and 9pm. Personal Identification Number or PIN Used together with SIM card technology to place calls using prepaid cell phones. Prepaid Cellular Pay in advace for cellular service. An alternative to postpaid or contract cellular. R.F. or Radio Frequency In the news a lot for its potential danger to human health, cell phones emit a very tiny amount of microwave non ionizing type radiation. Roaming The ability to use a cellular phone outside of your cellular or PCS company's service area. SIM or Subscriber Identity Module A "SMART CARD" containing subscriber identification data unique to a user, and can be used to access cell phone service minutes on the network. Single-Band Phone Operates only on the Nationwide Sprint PCS Network and has no roaming capability. Operates on 1900 MHz CDMA networks. SMS or Short Messaging Service A cell phone feature that allows PCS users to send and transceive short text messages. These messages are sent from cell phone to cell phone. This is not the same as email. Soft Key A key immediately beneath the cellular phone display window performing the function currently listed on the cellphone display screen. Standby Time The length of time that a cell phone is completely ready to send or receive calls, but is not being used in a call. This is one way of evaluating the battery, as well as the efficiency of the cell phone. Subscriber A user of wireless or other service(s) bought from a service provider. Talk Time The length of time a person can talk on the cell phone without recharging the battery. Usually expressed in minutes. Typically 2 - 4 hours. TDMA - Time Division Multiple Access A digital transmission format used for DAMPS and GSM format. Vibrating Alert A cell phone feature telling the user of an incoming call by means of a vibration mechanism. Voice Activated Dialing A feature that allows the user to dial a telephone number by speaking the name or number into the cell phone. Voice Recognition A feature allowing cell phones to be operated by spoken words. WAP - Wireless Application Protocol Wireless Application Protocol is an open, global specification that empowers mobile users with wireless devices to easily access the internet. This is not the same as HTML internet browsing. There are certain websites that have been enabled to be viewed by cell phones. WIFI or Wi-Fi - Wireless Fidelity Standard 802.11b. It is a wireless standard capable of far exceeding the data transmission expectations of 3G or third generation. Wireless Data The service that allows you to send digital information on a cellular phone. Wireless Internet A service granting access to the World Wide Web or internet e-mail via wireless networks. Wireless Local Number Portability The ability to switch to a different mobile carrier (service provider) and keep the same phone number. Portablity also allows landline phone numbers to be transferred to a mobile account.The number being transferred must remain in the same local geographic area. Wireless Provider A company providing communication services to cellphones, PDA's or wireless web modems via a wireless network. WPAN: Wireless Personal-Area Network Wireless Personal-Area Network (WPAN) is a PAN that uses wireless connections, such as Bluetooth. Actually all PAN uses wireless technologies.