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SOLUTION: Coolpad Illumina (3310A) Activation Should Be Done over Wi-Fi


 While going through the initial activation screens either immediately out-of-box or after completing a factory data reset, some users may repeatedly see prompts to connect to Wi-Fi even in known good coverage areas.





Please advise users to perform initial activation over Wi-Fi instead of LTE. 


It might take the handset up to 5 minutes to fully process all files which are needed to complete activation once connected to Wi-Fi. 


LTE data connection works as expected once activation is completed.

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Last update:
‎12-27-2018 02:52 PM
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