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SOLUTION: Coolpad Illumina (3310A) Activation Should Be Done over Wi-Fi

Symptoms

 While going through the initial activation screens either immediately out-of-box or after completing a factory data reset, some users may repeatedly see prompts to connect to Wi-Fi even in known good coverage areas.

 

 

Solution

 

Please advise users to perform initial activation over Wi-Fi instead of LTE. 

 

It might take the handset up to 5 minutes to fully process all files which are needed to complete activation once connected to Wi-Fi. 

 

LTE data connection works as expected once activation is completed.

Version history
Revision #:
1 of 1
Last update:
‎12-27-2018 02:52 PM
Updated by:
 
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