Sprint Community is currently read-only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat
Sprint Community is currently read-only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat
Sprint Community
cancel
Showing results for 
Search instead for 
Did you mean: 

SOLUTION: Coolpad Illumina (3310A) - No data services after ##BRAND#

Symptoms

 

After performing a ##BRAND# the handset may appear unable to connect to the internet. 

 

This can be identified by an exclamation point in the signal bar indicator or appear as repeated connection attempts to access the internet.

 

Capture.PNG

 

 

 

 

Solution

 

To recover from data loss after completing ##BRAND#, perform an update profile using the settings menu:

 

Menu > Settings > System > System Updates > Update Profile

 

If the original branding issue remains after the update profile, please complete a factory data reset before resorting to a device exchange.  This will remove user data and allow for the device to pull a fresh branding load.

 

Menu > Settings > System > Reset options > Erase all data (factory reset)



 

Version history
Revision #:
1 of 1
Last update:
‎01-11-2019 10:16 AM
Updated by:
 
Labels (4)
Contributors
Community News

Our Community is currently set to Read Only due the pandemic's affect on our staffing .
Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance please visit Sprint Chat