Showing results for 
Search instead for 
Did you mean: 

SOLUTION: Coolpad Tracker + Safe & Found (CP311A) QR code "Error Pairing Tracker"


When setting up the Tracker and attempting to scan the QR code, some users are reporting an error message which states "Error Pairing Tracker".




Be aware that the Coolpad Tracker and the handset being used with it must be active on the same account. That account must not have more than 50 active lines already. Additionally, the Tracker only works on Sprint 4G Networks in the US. This product is not available in PR or VI. 

1. Make sure the Tracker has a blinking green light indicating it is ready to pair 
2. Confirm the IMEI number scanned in the application matches the IMEI on the back of the device 
3. Validate the most current version of the Safe & Found application is installed on the handset 
4. Identify if the Tracker has been previously paired to another device. If so, perform a factory reset on the Tracker 

If the Tracker still displays the error message, please contact Sprint Technical Support.

Version history
Revision #:
1 of 1
Last update:
‎08-05-2019 11:02 AM
Updated by:
Labels (4)
Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat