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SOLUTION: Harman Sprint Drive (HSA-15US) Perimeter ID (PID) Corruption



In some rare instances, users have reported that the Sprint Drive stops reading the vehicle computer





Please unplug the Sprint Drive from the vehicle for approximately 15 minutes (or until all lights on the device go out).  After that, plug the Sprint Drive back in to restore functionality.   As always, ensure the Sprint Drive is on the latest available software version.


If the behavior persists, please use the dedicated button within the application to contact Sprint customer care for further triage.

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Last update:
‎11-13-2018 10:52 AM
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