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SOLUTION: Kyocera DuraForce Pro (Refresh) (E6833) Will Not Charge or Power On



In rare cases, users may report devices are not charging and/or not powering on.  Standard triage does not resolve the failure.




Kyocera has identified a specific lot of manufactured units which may be subject to no power/no charge behavior. If no obvious abuse is evident, visit service and repair. 


Potential impacted ESN range = 99000613405001 through 99000613414042


Customers without TEP have the option to contact Kyocera for potential in-warranty repair to avoid associated fees.



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Last update:
‎06-15-2018 10:14 AM
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