In rare cases, users may report devices are not charging and/or not powering on. Standard triage does not resolve the failure.
Kyocera has identified a specific lot of manufactured units which may be subject to no power/no charge behavior. If no obvious abuse is evident, visit service and repair.
Potential impacted ESN range = 99000613405001 through 99000613414042
Customers without TEP have the option to contact Kyocera for potential in-warranty repair to avoid associated fees.
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