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SOLUTION: Samsung Galaxy J3 (J320P) - Visual Voicemail not Being Delivered

Symptoms

 

Users of the Sprint Visual Voicemail (VVM) application are reporting that voicemails left for them are not always being delivered to the phone.

 

Please be advised this has been root caused to a bug within the VVM application.  If the VVM application is not open or running in the background (if the application is closed), then voicemails are not being delivered as expected.

 

Do not factory data reset, data wipe, or exchange devices for this behavior.

 

 

 

 

Solution

 

A permanent fix is included in release T.9.0.3.12 available on 12/18/2018 for the Sprint Visual Voicemail application.  Please ensure you are on the latest version.

Version history
Revision #:
3 of 3
Last update:
‎12-27-2018 10:59 AM
Updated by:
 
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