If you have a Sprint phone and are seeking a Domestic SIM Unlock or an International Unlock, please check out our resources here.
First, make sure that the phone you have qualifies and meets all the requirements. You can read about those and FAQs here:
Before Sprint can unlock a phone it must meet all of these conditions:
My phone is still active but paid off. How do I get it unlocked?
If your device is still active on your account and you've met all of the conditions above, it should receive a lock code automatically shortly after the completion of your agreement or purchase. It's important that your phone is powered on to receive the unlock signal. If you believe your phone should have been unlocked and it is not please jump to the end of this article and click the link to contact an agent for assistance.
I upgraded to a new phone and I want to give away my old one. How do I get it unlocked?
If the phone isn't active on your account anymore but you own it, it may already be unlocked. A Care agent can check for you. If the phone is not unlocked, the agent can submit a ticket to have it unlocked for you. Unfortunately, these requests are not processed in real time. While waiting for your ticket to be worked please ensure:
If your phone meets all of these requirements and you've followed the instructions posted above, go to the end of the article and click the link to request assistance from an agent.
I purchased a phone from a reseller but it's locked to Sprint. Can you unlock it?
If you need to have a phone unlocked but it is no longer attached to an account, it must meet all the requirements above. In addition, you will need the full name of the account holder or their account number. If you have this information, please see the instructions for inactive phones above and then click the link at the end of this article for assistance.
I bought this phone from someone on Craig's List(or eBay or another seller) but it's attached to a delinquent account and he didn't give me the account holder's information. Can Sprint help me get the phone unlocked or activate it?
Sprint cannot activate or unlock a phone that is attached to an account with a delinquent balance or is in write-off status. If you have purchased such a device, you will need to contact that party for assistance or a refund. We strongly recommend that customers who are interested in Pre-Owned phones purchase through a reputable sales channel or reseller. Customers should never purchase a phone from a person that they do not know or an unverified third party.
While waiting for your ticket to be worked please ensure:
Sprint says my phone is unlocked. Now what?
I have done all of the steps above but my phone is still locked to Sprint. Now what?