cancel
Showing results for 
Search instead for 
Did you mean: 

SOLUTION: iPhone: How do I Update my network profile?

 

This post is intended for reference for customers and Social Care agents for steps on updating the profile on an Apple iPhone device.

Updating the profile will ensure that the proper programming information is saved into a device. *It will correct a missing or incorrect profile that may result voice, data and text issues.

 

Steps:

From the dial pad type in: ##873283# (##UPDATE#) and press call.

A message should appear stating the update has been initiated.

Once complete a new message should appear stating the update has either completed or failed. If the update fails, ensure the device is in Sprint Network coverage, power cycle the device and try again.

photo 1.PNGphoto 2.PNG

 

 

*The update profile is not a fix-all and may not solve all problems. This step is intended to correct problems caused by missing or incorrect programming in the device.

Please reach out to a Social Care team member if you problem continues.

 

 

 

Version history
Revision #:
5 of 5
Last update:
‎11-01-2017 06:54 PM
Updated by:
 
Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat