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Samsung Devices - Loss of VoLTE and/or 5G

Symptoms

Customers may report their device will not register/work on VoLTE.  Others may state there is no VoLTE icon in the Status bar.  As 5G is only available when VoLTE is working, users may also report this as a loss of 5G.

 

 

Solution

Please be advised to power cycle the device to attempt VoLTE registration again.  

One can also try turning Airplane mode to On for more than 30 seconds.  

These workarounds may be only a temporary solution.  T-Mobile Network and Device Teams are investigating.

Version history
Revision #:
1 of 1
Last update:
4 weeks ago
Updated by:
 
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