In some cases, it may be necessary to perform a factory reset on the Coolpad Tracker if basic troubleshooting does not resolve an issue.
Be aware that the Coolpad Tracker and the handset being used with it must be active on the same account. That account must not have more than 50 active lines already.
Additionally, the Tracker only works on Sprint 4G Networks in the US. This product is not available in PR or VI.
After performing a ##BRAND# the handset may appear unable to connect to the internet.
This can be identified by an exclamation point in the signal bar indicator or appear as repeated connection attempts to access the internet.
While going through the initial activation screens either immediately out-of-box or after completing a factory data reset, some users may repeatedly see prompts to connect to Wi-Fi even in known good coverage areas.
Please advise users to perform initial activation over Wi-Fi instead of LTE.
It might take the handset up to 5 minutes to fully process all files which are needed to complete activation once connected to Wi-Fi.
LTE data connection works as expected once activation is completed.