Sprint and Samsung are receiving a small number of reports about unexpected roaming, data loss, or voice issues on the Galaxy S10 models. Active investigations are ongoing to validate and address any concerns.
We are aware that some Galaxy S10 users may experience issues when using the Wireless PowerShare feature to charge their Galaxy Watch, Galaxy Watch Active or compatible wearable devices. We are working to address via an upcoming maintenance release.
This article is intended to guide customers who are reporting Wireless PowerShare interruptions on their Galaxy S10 series device.
Customer may experience interruption while charging their Galaxy Watch, Galaxy Watch Active or compatible device when using Wireless PowerShare on the Galaxy S10, Galaxy S10e or Galaxy S10+ device.
This may occur when the GS10 series device is charging the impacted wearable model after a period of ~8 minutes.
Impacted Galaxy Watch models include:
Galaxy Watch Active
This charging interruption behavior will be correction will be corrected with an upcoming software maintenance release. This behavior is limited to the devices listed above and should not impact other device models, such as Galaxy Buds, which are Qi compatible.
Note: Samsung recommends always keeping mobile devices on the most up to date version of the software for optimal device performance.
Ensure that Wireless PowerShare has been enabled via the Quick Settings menu
It is recommended to utilize Wireless PowerShare when the GS10 series device is not plugged in or charging.
One of the more common root causes of problems like slow/sluggish behavior, random device restarts, freezing, unexpected errors and other unexpected impacts are caused by 3rd party applications. Testing the device in safe mode can help isolate and eliminate 3rd party apps as the source of a customer's frustration.
For the S8 and above, Samsung has more user-friendly ways of booting the device into Safe mode:
1. Press and hold the Power button until you receive the on-screen options. (Power off, Restart, and Emergency mode)
2. Press and hold the on-screen Power-off option until Safe mode appears.
3. Once Safe mode appears, select it and the device will reboot in Safe mode.
Note: You can also use Bixby to boot into Safe Mode as well by remember you must have a Samsung account active on the device before you can utilize Bixby. Once you voice wake up Bixby, just state "Safe Mode" and it will bring up the above picture.