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Device Solutions

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 Please be advised to use the Help & Feedback link from within the Sprint Drive application to initiate hardware support and customer service related specifically to the Sprint Drive product.
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In some cases, users may report the Sprint Drive is  not always  reading the VIN (Vehicle Identification Number) when plugged into a vehicle.  Additionally, there are some vehicles where the VIN is  never  read properly.
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Some users may report inaccurate GPS location or boundary notifications.  The application may erroneously display such things as: Car being towed Outside of curfew Outside of boundary
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In some rare instances, users have reported that the Sprint Drive stops reading the vehicle computer  
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When viewing the Sprint Drive software version from the application menu, some users are still seeing the launch version (HSA-15US_81_LA301_R5.18B) listed even after a software update has been received.
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