Sprint Community is currently read-only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat
Sprint Community is currently read-only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat
Sprint Community
cancel
Showing results for 
Search instead for 
Did you mean: 

Device Solutions

Sort by:
After performing a ##BRAND# the handset may appear unable to connect to the internet.    This can be identified by an exclamation point in the signal bar indicator or appear as repeated connection attempts to access the internet.
View full article
Symptoms  While going through the initial activation screens either immediately out-of-box or after completing a factory data reset, some users may repeatedly see prompts to connect to Wi-Fi even in known good coverage areas.     Solution   Please advise users to perform initial activation over Wi-Fi instead of LTE.    It might take the handset up to 5 minutes to fully process all files which are needed to complete activation once connected to Wi-Fi.    LTE data connection works as expected once activation is completed.
View full article
Community News

Our Community is currently set to Read Only due the pandemic's affect on our staffing .
Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance please visit Sprint Chat

Top Contributors