Showing results for 
Search instead for 
Did you mean: 

Device Solutions

Sort by:
Users that turn-on and go through set-up on their 2018 iPad Pro prior to activating either by calling Care, through a Retail location, or via Web, will need to perform a power cycle and access the Cellular Data menu to trigger the eSIM download. This will allow the device to fully provision.   Note:   Users that activate via on-device flow will not need to do this as the download of the eSIM will occur automatically.
View full article
 The 2018 11-inch iPad Pro and 12.9-inch iPad Pro (3 rd  Gen) are LTE only devices (no 3G/2G). When activated with cellular data plans, these devices will only work over cellular in markets/locations with LTE coverage. 
View full article
Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat

Top Contributors