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Device Solutions

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Some users report Pixels to appear stuck in 3G data until a power cycle is completed.  Handsets do not seem to acquire LTE in known LTE coverage areas.
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  This post is intended for reference for customers and Social Care agents for steps on updating the profile on an Apple iPhone device. Updating the profile will ensure that the proper programming information is saved into a device. *It will correct a missing or incorrect profile that may result voice, data and text issues.   Steps: From the dial pad type in: ##873283# (##UPDATE#) and press call. A message should appear stating the update has been initiated. Once complete a new message should appear stating the update has either completed or failed. If the update fails, ensure the device is in Sprint Network coverage, power cycle the device and try again.     *The update profile is not a fix-all and may not solve all problems. This step is intended to correct problems caused by missing or incorrect programming in the device. Please reach out to a Social Care team member if you problem continues.      
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