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In some cases, it may be necessary to perform a factory reset on the Coolpad Tracker if basic troubleshooting does not resolve an issue. Be aware that the Coolpad Tracker and the handset being used with it must be active on the same account. That account must not have more than 50 active lines already.  Additionally, the Tracker only works on Sprint 4G Networks in the US. This product is not available in PR or VI. 
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Some users report that initially, their Tracker seems to remain with a yellow light while on the charger for an extended period of time
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When setting up the Tracker and attempting to scan the QR code, some users are reporting an error message which states "Error Pairing Tracker".
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In some cases, the Tracker may report "not responding" within the Safe and Found application.
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In certain circumstances, incoming calls may display the caller ID as 774-828-368-6237 or 865-6696 rather than the expected "No Caller ID".  These calls originate from a customer that has their caller ID permanently blocked or has used the *67 code to block caller ID on a specific call.
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Some users report that Facetime stops working when connected to the HTC 5G Hub
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The HTC 5G Hub is an Android device, but not all applications may display as expected.
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Sprint and Samsung are receiving a small number of reports about unexpected roaming, data loss, or voice issues on the Galaxy S10 models.  Active investigations are ongoing to validate and address any concerns.
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Beginning March 2019, some users may report they are unable to complete ESIM activation because Sprint  is not a Carrier choice within Settings > Network & Internet > Mobile Network > Advanced > Carrier
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Beginning March 2019, some users may report they are unable to complete ESIM activation because Sprint  is not a Carrier choice within Settings > Network & Internet > Mobile Network > Advanced > Carrier
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We are aware that some Galaxy S10 users may experience issues when using the Wireless PowerShare feature to charge their Galaxy Watch, Galaxy Watch Active or compatible wearable devices.  We are working to address via an upcoming maintenance release.   This article is intended to guide customers who are reporting Wireless PowerShare interruptions on their Galaxy S10 series device. Symptoms Customer may experience interruption while charging their Galaxy Watch, Galaxy Watch Active or compatible device when using Wireless PowerShare on the Galaxy S10, Galaxy S10e or Galaxy S10+ device.   This may occur when the GS10 series device is charging the impacted wearable model after a period of ~8 minutes.   Impacted Galaxy Watch models include: Galaxy Watch Galaxy Watch Active Gear Sport Gear S3       Solution This charging interruption behavior will be correction will be corrected with an upcoming software maintenance release.  This behavior is limited to the devices listed above and should not impact other device models, such as Galaxy Buds, which are Qi compatible.   Note:  Samsung recommends always keeping mobile devices on the most up to date version of the software for optimal device performance.   Ensure that Wireless PowerShare has been enabled via the Quick Settings menu It is recommended to utilize Wireless PowerShare when the GS10 series device is not plugged in or charging.
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More than likely you are seeing this because the device's ESN is not in Sprint's database or for some reason usually due to long inactivity it has been removed. If this is the case then the ESN will need to be added into the system by an agent creating a "ticket". This process can take up to 3 days to take care of depending on what information is left out etc.
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 Please be advised to use the Help & Feedback link from within the Sprint Drive application to initiate hardware support and customer service related specifically to the Sprint Drive product.
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After performing a ##BRAND# the handset may appear unable to connect to the internet.    This can be identified by an exclamation point in the signal bar indicator or appear as repeated connection attempts to access the internet.
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 Some users may observe their device continuously cycling between LTE and no service as observed by a signal bar with an "X" symbol.  The device will likely be unable to complete calls or access data.
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 Some users may observe their device continuously cycling between LTE and no service as observed by a signal bar with an "X" symbol.  The device will likely be unable to complete calls or access data.
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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