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Sprint Community is currently read-only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat
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Device Solutions

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More than likely you are seeing this because the device's ESN is not in Sprint's database or for some reason usually due to long inactivity it has been removed. If this is the case then the ESN will need to be added into the system by an agent creating a "ticket". This process can take up to 3 days to take care of depending on what information is left out etc.
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Beginning March 2019, some users may report they are unable to complete ESIM activation because Sprint  is not a Carrier choice within Settings > Network & Internet > Mobile Network > Advanced > Carrier
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Beginning March 2019, some users may report they are unable to complete ESIM activation because Sprint  is not a Carrier choice within Settings > Network & Internet > Mobile Network > Advanced > Carrier
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 Please be advised to use the Help & Feedback link from within the Sprint Drive application to initiate hardware support and customer service related specifically to the Sprint Drive product.
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Customers in areas within the state of Mississippi and possibly surrounding counties handsets may not be able to attach to a Magic Box.  This issue is related to network availability and may affect customers with a Magic Box in use previously and/or newly deployed equipment. 
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Customers in areas within the state of Mississippi and possibly surrounding counties handsets may not be able to attach to a Magic Box.  This issue is related to network availability and may affect customers with a Magic Box in use previously and/or newly deployed equipment. 
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