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 Customers in areas within the state of Mississippi and possibly surrounding counties handsets may not be able to attach to an Airave.  This issue is related to network availability and may affect customers with an Airave in use previously and/or newly deployed equipment. 
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 Customers in areas within the state of Mississippi and possibly surrounding counties handsets may not be able to attach to an Airave.  This issue is related to network availability and may affect customers with an Airave in use previously and/or newly deployed equipment. 
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Customers that perform a “Reset Account” can put their device in an unusable state if utilizing an eSIM. iPads in this state will not be able to connect to cellular and will show “…No Service” in the device header.
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Symptoms   Customers that perform a “Reset Account” can put their device in an unusable state, if utilizing an eSIM. iPads in this state will not be able to connect to cellular and will show “…No Service” in the device header.   Steps that a user would have taken to get in this state: User has an eSIM installed (no physical SIM card) User goes to Settings > General > Reset User chooses Subscriber Services User chooses Reset Account Device signal bars will go from showing LTE, to “…” after 10 seconds End result is signal bars show “…No Service”     Solution   If your iPad Pro 11” is in this state, perform the following to correct: ·         Perform a Reset All Settings: Settings > General > Reset > Reset All Settings > Follow prompts (This will set all customized settings to default; Sound settings, Display settings, Wi-Fi preferences)
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Symptoms   If changes or degradation in voice call quality after updating to iOS 12.1.1, you may need to change a Cellular Setting. This change will only need to be made if the following conditions are met:   Have updated iPhone to software version 12.1.1 or above                 o   Confirm under Settings > General > About > Version   Has or had Wi-Fi Calling enabled                o   Confirm under Settings > Cellular > Wi-Fi Calling – If the user has it turned off, but has enabled the service previously, then flipping the toggle back on will display an “Enable Wi-Fi Calling? > Enable” pop-up with no further actions required.   Enable LTE menu is set to Voice & Data               o   Confirm under Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data   If you do not meet any of these conditions, continue with normal troubleshooting.       Solution   If you experience changes or degradation in voice call quality after updating to iOS 12.1.1 and its confirmed that you previously enabled/used Wi-Fi Calling, then go through the following setting change:   Settings > Cellular > Cellular Data Options > Enable LTE > Change to Data Only
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 Some users may observe their device continuously cycling between LTE and no service as observed by a signal bar with an "X" symbol.  The device will likely be unable to complete calls or access data.
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In some cases, users may report the Sprint Drive is  not always  reading the VIN (Vehicle Identification Number) when plugged into a vehicle.  Additionally, there are some vehicles where the VIN is  never  read properly.
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Some users may report inaccurate GPS location or boundary notifications.  The application may erroneously display such things as: Car being towed Outside of curfew Outside of boundary
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How to disable Android Oreo’s persistent ‘using battery’ notification
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In some rare instances, users have reported that the Sprint Drive stops reading the vehicle computer  
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When viewing the Sprint Drive software version from the application menu, some users are still seeing the launch version (HSA-15US_81_LA301_R5.18B) listed even after a software update has been received.
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Customers who upgraded to the iOS 12.1.1 Beta might notice that after their device completes the software update they won't attach back to LTE service and remain on 3G
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Customers who upgraded to the iOS 12.1.1 Beta might notice that after their device completes the software update they won't attach back to LTE service and remain on 3G
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Customers who upgraded to the iOS 12.1.1 Beta might notice that after their device completes the software update they won't attach back to LTE service and remain on 3G
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 Users may report seeing the error "Voice Input Unavailable" when trying to use voice-to-text over LTE.
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Users that turn-on and go through set-up on their 2018 iPad Pro prior to activating either by calling Care, through a Retail location, or via Web, will need to perform a power cycle and access the Cellular Data menu to trigger the eSIM download. This will allow the device to fully provision.   Note:   Users that activate via on-device flow will not need to do this as the download of the eSIM will occur automatically.
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 The 2018 11-inch iPad Pro and 12.9-inch iPad Pro (3 rd  Gen) are LTE only devices (no 3G/2G). When activated with cellular data plans, these devices will only work over cellular in markets/locations with LTE coverage. 
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Symptoms   Some users may not see the "Phone is Activated" pop-up message after walking through the Out-of-Box-Experience/set-up. The activation may happen prior to set-up being completed and the "Phone is Activated" message can pop up behind the set-up screens. Solution   To verify activation, users can look for the LTE indicator in the upper right-hand corner of the screen, pull down the control panel and look for Sprint in the upper left, or users can simply attempt a phone call to confirm activation.   Sprint and Apple are aware of this issue and working to resolve.
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 Why does my device always says "Roaming"?
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*99 is not supported on the new voice platform.  When latched on to an Airave and *99 is dialed three beeps will be heard.  However, instead of hearing “You are now within Airave coverage” an error stating “The number of code you have dialed is incorrect.”, is heard.   
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