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The HTC 5G Hub is an Android device, but not all applications may display as expected.
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See if your phone will work on the Sprint Network.  Check eligible phone below.
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In our efforts to provide great service, we are continually updating and modifying the Sprint IT Network. As part of a device network update, the below models will no longer have the ability to reach Sprint provisioning systems for activation or roaming updates starting April 30, 2019.
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Sprint and Samsung are receiving a small number of reports about unexpected roaming, data loss, or voice issues on the Galaxy S10 models.  Active investigations are ongoing to validate and address any concerns.
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************************************************************************************************************* 4/18/2019 Update:   Please see New Info Available about this issue here:  SOLUTION: (Updated) Concerns with GS10e/GS10/GS10+ roaming or poor data   ************************************************************************************************************* 4/12/2019 UPDATE: As always, Sprint and Samsung continue to closely monitor concerns about intermittent or total loss of voice or data with the Samsung Galaxy S10, S10+, and S10e handsets.  There will be a software release available on Tuesday, April 16th that will prevent the device from experiencing intermittent voice or data.  Please update your device as soon as this release becomes available. *************************************************************************************************************   Details Sprint and Samsung are receiving a small number of reports about unexpected roaming, data loss, or voice issues on the Galaxy S10 models. This is affecting Galaxy S10e, S10 and S10+ phones. Software Version ASC8 was released on 3/27/19 for customers to download.  The new software should prevent the issue from happening. A small number of devices may be not be recoverable.  Devices that are not recoverable will not acquire LTE or will continue to have intermittent LTE connectivity after the software update. See below for actions to take. Actions Always ensure basic device troubleshooting steps are completed. These steps include but are not limited to: PRL update Profile Update Software update Power cycle Factory data reset If the device is experiencing intermittent Voice/Data loss, ensure the phone has been updated to Software Version ASC8.  This should alleviate the issue. If the troubleshooting efforts result in the device reacquiring and maintaining LTE then it does not need to be exchanged. If the device just stays in permanent Voice and/or Data loss, updating the software will not help.  There is no troubleshooting workaround to fix this. If you have a device that is in permanent Voice/Data loss, you will need to exchange the device per normal policies.  For users who exchange devices, please check to be sure that the new handset is updated to the most recent Software (ASC8) and data is working prior to leaving the store. If the troubleshooting efforts result in the device being able to acquire and maintaining LTE then it does not need to be exchanged
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Sprint and Samsung are investigating complaints that some devices in the Galaxy S8 family are unable to connect to LTE following the DSC1 (Android Pie) update. For now, the software update has been placed on hold and cannot be downloaded.  The software update will be released once more when the issues with it have been corrected.    Affected devices should still have access to 3G and WIFI for data. Sprint and Samsung are putting a high priority on resolving this issue but we don’t currently have an expected date of resolution.   Can I back out the software update and/or downgrade to a lower version of Android? No, unfortunately, it isn't possible to back out an update once installed.   Will disabling bands in my phone fix this issue? Please do not disable any bands on your device.  Not only does this not serve as a workaround for the current issue but disabling bands can have other unforeseen effects on your phone.   Can I have my device replaced? GS8s in this condition should still have access to 3G and you should be able to use WiFi as well.  However, if you are in need of an LTE working model, you may contact Samsung or visit a Sprint S&R location for replacement options. Please note: If your device is no longer under warranty and you do not have Sprint Complete, you may be subject to a replacement fee.   We'll communicate more information as it becomes available. Feel free to join in on or stay up to date in this discussion: Galaxy S8 Data Issues following Pie Update  
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Beginning March 2019, some users may report they are unable to complete ESIM activation because Sprint  is not a Carrier choice within Settings > Network & Internet > Mobile Network > Advanced > Carrier
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Beginning March 2019, some users may report they are unable to complete ESIM activation because Sprint  is not a Carrier choice within Settings > Network & Internet > Mobile Network > Advanced > Carrier
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We are aware that some Galaxy S10 users may experience issues when using the Wireless PowerShare feature to charge their Galaxy Watch, Galaxy Watch Active or compatible wearable devices.  We are working to address via an upcoming maintenance release.   This article is intended to guide customers who are reporting Wireless PowerShare interruptions on their Galaxy S10 series device. Symptoms Customer may experience interruption while charging their Galaxy Watch, Galaxy Watch Active or compatible device when using Wireless PowerShare on the Galaxy S10, Galaxy S10e or Galaxy S10+ device.   This may occur when the GS10 series device is charging the impacted wearable model after a period of ~8 minutes.   Impacted Galaxy Watch models include: Galaxy Watch Galaxy Watch Active Gear Sport Gear S3       Solution This charging interruption behavior will be correction will be corrected with an upcoming software maintenance release.  This behavior is limited to the devices listed above and should not impact other device models, such as Galaxy Buds, which are Qi compatible.   Note:  Samsung recommends always keeping mobile devices on the most up to date version of the software for optimal device performance.   Ensure that Wireless PowerShare has been enabled via the Quick Settings menu It is recommended to utilize Wireless PowerShare when the GS10 series device is not plugged in or charging.
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More than likely you are seeing this because the device's ESN is not in Sprint's database or for some reason usually due to long inactivity it has been removed. If this is the case then the ESN will need to be added into the system by an agent creating a "ticket". This process can take up to 3 days to take care of depending on what information is left out etc.
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 Please be advised to use the Help & Feedback link from within the Sprint Drive application to initiate hardware support and customer service related specifically to the Sprint Drive product.
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After performing a ##BRAND# the handset may appear unable to connect to the internet.    This can be identified by an exclamation point in the signal bar indicator or appear as repeated connection attempts to access the internet.
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Over the last several, days we have come across multiple complaints to a 3 rd  Party product “RoboKiller” that is meant to intercept spam calls for customers. Unfortunately, the product is setting up a condition call forward busy to an invalid number. Customers who are on the phone are reporting the caller is directed to that number which gives an error "the mailbox does not exist" or can’t be forwarded. Sprint's research has indicated that the customer must remove the application from the device and we have to clear the call forwarding settings in our tools. 
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In some rare cases, users are reporting inability to connect to Sprint LTE.  This behavior could be seen on devices with software versions BB100-3V05 or later.
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 Some users may observe their device continuously cycling between LTE and no service as observed by a signal bar with an "X" symbol.  The device will likely be unable to complete calls or access data.
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Customers in areas within the state of Mississippi and possibly surrounding counties handsets may not be able to attach to a Magic Box.  This issue is related to network availability and may affect customers with a Magic Box in use previously and/or newly deployed equipment. 
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Customers in areas within the state of Mississippi and possibly surrounding counties handsets may not be able to attach to a Magic Box.  This issue is related to network availability and may affect customers with a Magic Box in use previously and/or newly deployed equipment. 
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 Some users may observe their device continuously cycling between LTE and no service as observed by a signal bar with an "X" symbol.  The device will likely be unable to complete calls or access data.
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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