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Device Solutions

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Customers may report their device will not register/work on VoLTE.  Others may state there is no VoLTE icon in the Status bar.  As 5G is only available when VoLTE is working, users may also report this as a loss of 5G.
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Users may experience the inability to send or receive MMS when connected to CDMA and WiFi at the same time.     This can also occur if Airplane Mode is turned ON and the XP5s is connected to WiFi.
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Users may report their Sprint Samsung device goes into No Service and does not self-recover.
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After installing software version ETH7, some users may notice branded applications are not properly installed or that Mobile Installer has crashed.
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Customers may not be able to reliably dial out (make phone calls) after updating to the September software release: 10.5.20.IN55CB.  You can receive calls without issue. Customers may observe when placing calls they will hear ringing and when the person they are calling answers that the phone dialer app will close.
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Some Sprint users may report their Samsung handset is randomly unable to attach to LTE data or is stuck on 3G data in areas of good coverage.
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Some users with Unlocked International and Domestic devices are reporting their handsets repeatedly show update errors.  Behaviors may involve:   OMADM-The profile update could not be completed Error-The profile update could not be completed.  Please try again later.  If the problem persists, you may need to contact Customer Service.  Error: Internal Error (407)
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See if your phone will work on the Sprint Network.  Check eligible phone below.
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In some areas where 5G coverage is weak, you may notice very low to no throughput making the device unusable.
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In rare cases, users that installed version ETF3 may be unable to enter their security screen lock credentials immediately after power-up.  The display appears to be zoomed out abnormally.
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Users may see options for advanced messaging and chat setting within their messaging application, but may not be able to use their selected features.
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Notifications received on paired Apple devices may display as a strange mix of letters, words, and symbols when using iOS app version 1.4.9. Example: WatchMeGo notification displays _msg_voice_ instead of informing that a new message has been received. Additionally, clicking on notifications will open the WatchMeGo app but does not take to the relevant sections of the application for received notification type.
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In some areas where 5G coverage is weak, one may notice very low to no throughput making the device unusable
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Network updates and enhancements are constantly happening to improve the customer experience. This process may lead to a double display of Sprint operator name appearing on the lock or idle screens: Sprint | SPRINT
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Headsets are not connecting or staying attached to LTE after installing software version DTC9.
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Some users report Pixels to appear stuck in 3G data until a power cycle is completed.  Handsets do not seem to acquire LTE in known LTE coverage areas.
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More than likely you are seeing this because the device's ESN is not in Sprint's database or for some reason usually due to long inactivity it has been removed. If this is the case then the ESN will need to be added into the system by an agent creating a "ticket". This process can take up to 3 days to take care of depending on what information is left out etc.
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When used as a standalone subscription, certain messaging functions are not supported as they would be if the watch were paired with a primary device.
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In some cases, it may be necessary to perform a factory reset on the Coolpad Tracker if basic troubleshooting does not resolve an issue. Be aware that the Coolpad Tracker and the handset being used with it must be active on the same account. That account must not have more than 50 active lines already.  Additionally, the Tracker only works on Sprint 4G Networks in the US. This product is not available in PR or VI. 
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Some users report that initially, their Tracker seems to remain with a yellow light while on the charger for an extended period of time
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