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How long does it take to get a replacement phone?

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Journeyman

How long does it take to get a replacement phone?

I broke my phone about a week ago and had one of the Sprint techs repair it for me. Well, it turns out that not only was the screen messed up but also my volume up button and I couldn't hear what people said on the phone unless I put it on speaker phone. He said that he would order me a new phone and that it should take about a day to come in. It's been almost a week now and still no phone. About how long does it usually take to get the new one in?

5 REPLIES 5
Master

Re: How long does it take to get a replacement phone?

Usually only takes about 1-3 days unless the phone is on back order.


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If my post or someone else's answered your question please mark it an Accepted Solution.

Keep in mind, like you, I am a Sprint subscriber. I am in no way employed by Sprint in any sense. I just know stuff.
Journeyman

Re: How long does it take to get a replacement phone?

I have the original HTC EVO 4G, so perhaps that's why? Thanks though.

Journeyman

Re: How long does it take to get a replacement phone?

Hello Spnxster,

I can check and see what the status is of your replcement order. Please send me a private message with your phone number and account pin. *Paida

Journeyman

Re: How long does it take to get a replacement phone?

No  that should.t be the case

I had just my EVO two time in two week

One was sent my the insurance 

And the other replacment. Was in store .

If it was backed order .

The representative  should of explained it to you  .

Or at least  of given the courtesy  of calling. You. To explain the holdup  ...

It a clear case of dirty business as usual tactics 

By Sprint

Even 3 party store in my cases have handle this . Better

Re: How long does it take to get a replacement phone?

spnxster

Just wanted to check in to see if you we're able to get this taken care of with Paida.

Let me know.

Thanks,

Krishel

Social Care Team

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