Hi I am having difficulties staying connected to LTE even though my reception is fine. It only connects for about 1-4 minutes before it switches to 3G. While it is switching there is no data on the device. Its pretty frustrating because it does this often. I am on the Sprint Unlimited plan however it feels very limited to me. My phone is a Pixel XL and I am located in 91016
Also, I've reset PRL and Device Config many times and have gone to a Sprint store. Honestly they really didn't even try to help. They just said they don't know what to do and turned me away. So I'm hoping someone here will be able to assist me. Thank you in advance.
Hey! Thank you for bringing this to our attention. I would like to take a look into the area where you are experiencing this issue with the service. Please provide me the nearest cross streets for a more accurate information. Since when this has been occurring? Are you having the issue in multiple locations?
I didn't notice it at first but it has been happening for at least 4-5 months. I'm not sure if it happens everywhere because I set it to only 3G to get a more stable connection.
are there any other Sprint phones around you? and if so are they showing the same problem or just yours?
Hey benoldenburgdk, after reviewing your coverage area, I see that everything is working properly. I'd like to continue to assist you in a Private thread, I have sent you a Private Message, feel free to reply at your earliest convenience.