Our family came to Sprint because the company purchased Nextel, so if you count that time also we have been customers for about 14 years. We had to switch to our current phones because as times change, the older models don't keep up--understandable--but the way we found out was by our services not working. No notification, no nothing. I received a message that I had to upgrade my son's phone from Nextel because the network was being phased out, then got an "oh, by the way; we are charging an extra $10 per month until you switch." Now that a new Blackberry is coming, I sit and watch as yet again other major carriers get it and we can't. So disappointed and might consider making a move the next time our contract runs out...
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You should just leave. Sprint has taken away any incentive to be loyal anymore. No more early upgrades or other perks for being loyal. I want the BB Z10 also. When my ETF get to $200, I'm gone.
You didn't even make an attempt to resolve his concern. My advice to him is to switch carriers. He'll get a better deal on phones and probably better service.
LQARNeal, I understand your frustration, I have been with Sprint for 14 yrs too. Everything we do is all about the deal, who has the best deal for our needs. That said, if you are an average to low user of your phone, it might be ok to switch carrier, but if you are a heavy user, I think Sprint, for the moment, has the best deals out there.
As I said, the choice is yours, but in my experience, Sprint has been very helpful whenever I had any issues.