So early this morning i was texting and suddenly i got this text saying "you are currently not allowed to use this service. Please contact customer caresupport. Msg 2126" So i turned off my phone, removed it's battery and turned it back on. Now i cant even call customer service. For some reason it just says "you are unathorized to call this number". Can anyone help me?
Good morning. Has your phone started working since you posted? If not, we can take a few steps together to get it back on track.
Can you please update your data profile? Follow these steps, depending on your phone type. (iPhone: http://bit.ly/SFheNn Most Andriods: http://bit.ly/QGCK3j Blackberry: http://bit.ly/SuIkpZ From there, please remove your battery for 30 seconds to powercycle the phone. Insert the battery and proceed to make a phone call.
Please update us on everything.
I'm happy to help, let's see what we can do for you. What kind of phone do you have also are you connected to Wifi if so try turning it off ten updating the profile.
Sprint Social Care