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Moto e5 play sim unlock: Sprint says unlocked but phone locked

Journeyman

Moto e5 play sim unlock: Sprint says unlocked but phone locked

I requested a sim unlock for my Moto e5 play.  I received an email confirming that it was unlocked successfully.  I opened settings and performed PRL update, profile update, and UICC unlock. The UICC unlock step says that the phone is locked to only support Sprint.  Other sims do not work.  Customer service insists that it is unlocked already and that there is nothing they can do.  Has this happened to anyone else? Any suggestions?

3 REPLIES 3
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Re: Moto e5 play sim unlock: Sprint says unlocked but phone locked

I'd be glad to take a look at what's going on for you. I'm going to drop you a PM so that I can get some additional details from you. Keep an eye on your inbox. 

 



"Hail Yourself!" - Ben Kissel


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Journeyman

Re: Moto e5 play sim unlock: Sprint says unlocked but phone locked

Thanks for trying.

Highlighted
Journeyman

Re: Moto e5 play sim unlock: Sprint says unlocked but phone locked

Not a problem.

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