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Only 1X Internet

Journeyman

Only 1X Internet

Getting usually one or two bars and no LTE/3G or other, just 1X internet

 

Cross streets Heller Dr and McLaughlin Dr, area code 95064

 

Thanks for your help!

3 REPLIES 3
Sprint Social Care

Re: Only 1X Internet

Hi @dondonsj, I have reviewed the area and everything seems to work just fine. Can you let me know since when are you experiencing this issues? It's only impacting you or any one else?


Jey
Sprint Social Care
Journeyman

Re: Only 1X Internet

Since I moved to the area, almost 2 years ago. I have issues on campus which is up on a hill, but when I drive down into the city  and at the base I have (High Street and Bay, 95064) much better service/internet. I haven't met any other Sprint users here, but i'll try asking around.

Sprint Social Care

Re: Only 1X Internet

Thanks for confirming. I'd like to ask: is there an error message displayed on the device or heard when trying to make a call?

 

What's your device make and model? Can you specify what troubleshooting steps, if any, you've tried so far?

 

Please try turning your phone to Airplane mode and then turn Airplane Mode off and, see if it connects to 4G LTE.


Kelvin
Sprint Social Care
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