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Power/Battery Issues with Samsung Galaxy 2

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Journeyman

Power/Battery Issues with Samsung Galaxy 2

My Samsung Galaxy 2 is going from a full charge to 0%, instantly.  Additionally, it shuts down periodically without warning.  I have to plug it into the charger to reboot the charge on the battery.  Is anyone else experiencing similar issues? This morning I got a warning message stating my "charging was paused" due to "high voltage".  The initial troubles (with the exception of warning message) have been going on for two days now.  Help!

3 REPLIES 3
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Wizard

Re: Power/Battery Issues with Samsung Galaxy 2

EvoSmartPhone,

Thank you for the post.

It does sound like there may be some kind of charging issue. Have you tried charging the phone completely with a different charger such as a USB cable into a computer? If you still experience the problem your battery may have gone bad. In such case it would be best to visit a Sprint repair center for diagnostics. They can determine if it's the battery or the phone.

Please feel free to send me a message and I can help find a store near you and make an appointment if you would like.

Thank you,

Chris

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Journeyman

Re: Power/Battery Issues with Samsung Galaxy 2

Thanks for your prompt reply! I will go online and find a repair center.  I was dreading this step, but it appears inevitable.  I appreciate your support.

Highlighted
Journeyman

Re: Power/Battery Issues with Samsung Galaxy 2

Thanks for your prompt reply! I will go online and find a repair center.  I was dreading this step, but it appears inevitable.  I appreciate your support.

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