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Unable to change APN settings to get MMS on wifi with Moto G5Plus

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Journeyman

Unable to change APN settings to get MMS on wifi with Moto G5Plus

Hi, I have a Moto G5Plus running Android 8.1.0.  I used to be able to send and receive MMS over wifi.  However, about a month ago or so I had an update to the device and I can no longer change APN settings.  When I open the network settings page, the APN settings simply isn't there (see attached image).  Is there any way to adjust these settings on this device?

Screenshot_20190126-095418.png

11 REPLIES 11
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Hey there MoodyBicepsGuy. Are you a Sprint customer? I want to check around on some troubleshooting for you but want to make sure I know you're a Sprint customer and none of our potential solutions are going to mess up anything with your existing carrier settings. 

 



"Hail Yourself!" - Ben Kissel


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Yes, I am with Sprint.  

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Thanks for confirming. Can you please go ahead and dial *#*#SCRTN#*#* to restore the MMS token on your phone. Once it completes, please send out a MMS normally, then connect to Wi-Fi and attempt to send one out. Let us know if that works or not.

 



"Hail Yourself!" - Ben Kissel


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Unfortunately, that did not work.  I also still do not see APN settings in the mobile carrier settings.  Do you have any other ideas?

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Can you try disconnecting from WiFi and try dialing *#*#SCRTN#*#* again for me? 

 



"Hail Yourself!" - Ben Kissel


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Unfortunately, that did not work.  The steps I followered were:

Turned off wifi,

Turn on LTE,

Dialed *#*#SCRTN#*#*,

After restart, sent an mms on LTE,

Connected to wifi,

Sent MMS, but got a failed error

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Hi There,

I see you were trouble shooting with Greg, but he is off for the day. Can you send over your phone number and PIN and I can see if there is a setting on my end that is not set correctly? 

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Ok, message sent
Wizard

Did you lose the ability to change the APN before or after this update in 12/1/18?

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
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I think it was before that time, but I'm also not really sure.
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The APN is a feature that is not suppose to be able to be changed. I know you stated that you've changed it in the past, but this feature is suppose to be blocked to prevent the phone from being hacked. 

 

As for the MMS issue, are you receiving an error code?

 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
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