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airave not working

Journeyman

airave not working

Hi,

I got a sprint airave about 4 days ago. It was working fine until this afternoon. Now only the broadbad light is lit green, the other lights are not lit. The airave is connected to a netgear router which is connected to a modem. I didn't perform any special setup, I just plugged the ethernet cable into the airave and the router. Please help! Thank you!

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23 REPLIES
Wizard

Re: airave not working

Hello mike.rouillard, We normally suggest connecting the airave's WAN port to your modem, then connect your router's internet port to the LAN 1 port of the airave. since it was working, and has stopped, I would recommend conducting a Line Quality test, we need Download speed > 1 Mbps, upload speed > 350 Kbps, QoS > 80%, packet loss < 1%, and Jitter < 5ms. you should be able to use most tests, but I have used this one in the past

Journeyman

airave not working

Hi,

Everything on the speed test looks good. Should I try reconnecting the airave like you suggested? But if it was working before, maybe I should just leave it alone? The broadband light is the only light that is lit.

Wizard

airave not working

My airave had that one light on and the other two blinking because the GPS antenna could not get a signal.  If your phone can't get a GPS signal where the airave is connected it is not likely to work.  If gps and mobile lights aren't blinking the device could be hung and needs the reset boutton pushed with a paperclip or rebooted by disconnecting power. 

Good luck. 

Cheers,

Wizard

airave not working

since you mention that the GPS light is blinking, it may be a problem of not getting a strong GPS signal, as suggested by Panzer06, many of us suggest using GPS test if you have an android phone, it's free in the market and may be able to help you locate a sweet spot to locate the Airave, and/or GPS antenna. you should also consider when the airave lost power/lost internet connectivity/was reset last as the airave can take a couple of hours to initialize. if you do find that you have the device situated in a good spot for GPS, and it still does not work, then you may want to consider holding the reset button for at least 15 seconds to clear/reset the airave.

Journeyman

airave not working

The gps light is not blink, it is not on ataall. The only light that is lit is the broadband light.

Wizard

airave not working

Did you reboot or press the reset button on the airave as suggested? 

Cheers,

Journeyman

airave not working

Yes, I rebooted and reset the device.

Wizard

airave not working

When you rebotted and or reset the device, did all the lights blink for a few minutes and then broadband stayed solid green and then gps and mobile blinked for several minutes before going off altogether? If so, according to the manual the GPS light should not stay off.  It should be solid green (Ready), blinking green (Acquiring a lock) or solid amber (hdw problem).  If mobile stays off it says contact customer service. 

Good luck to you. 

Cheers,

Journeyman

airave not working

I'm not sure what it did when I reset it, but the lights are completely off now, accept for the green broadband light. Does airave customer service have an email address?